Avista warns of calls seeking credit card info - Spokane, North Idaho News & Weather KHQ.com

Avista warns of calls seeking credit card info

SPOKANE, Wash. - Following reports of calls seeking credit card information, Avista is reminding customers that the company never calls to request confidential information, including credit card numbers.

If you receive a call requesting information, Avista advises that you hang up and call Avista at 1-800-227-9187.

To protect personal property, you should also be alert to Avista's field practices:

  • Field employees always wear Avista photo ID badge, and often will be wearing Avista apparel and driving a clearly marked Avista vehicle.
  • Employees typically do not need access to a customer's home or business unless the customer has contacted Avista about a specific problem.

Customers may contact Avista at any time to verify the identification of an employee.

"The trust of our customers is important," said Customer Service Manager for Avista, Sandy Dragstedt. "We want to make sure our customers have the information they need to help protect themselves and their personal property from scams."

Avista also does not send emails to customers requesting personal information.

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