Extra Fees Add To Travelers' Disdain For Bigger Airlines - Spokane, North Idaho News & Weather KHQ.com

Extra Fees Add To Travelers' Disdain For Bigger Airlines

USATODAY.COM - Frequent flier Margaret Bowles says she likes Southwest Airlines because it doesn't charge extra to book flights over the phone, change flights or check bags. And, she says, boarding is organized and stress-free.

"Southwest treats customers much better than any other airline I fly and still manages to remain profitable without nickel-and-diming people to death," says the Tampa lawyer. "I can't figure out why all the airlines cannot follow Southwest's blueprint for success."

Those are among the reasons consumers rank Southwest and smaller airlines JetBlue (JBLU), Hawaiian and Frontier much higher than traditional, big-network airlines, a USA TODAY analysis of 2005-2010 government and consumer survey data shows.

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