The Season For Paving Work; A Warning From The BBB - Spokane, North Idaho News & Weather KHQ.com

The Season For Paving Work; A Warning From The BBB

SPOKANE, Wash. - Better Business Bureau is warning consumers to be careful of unethical traveling paving contractors this summer.

Many complaints involve homeowners who are approached by company representatives and offered a "deal" on their driveway repair or repaving because the company happened to be in the neighborhood and had leftover asphalt. According to BBB complaints, work is shoddy and/or incomplete. To add insult to injury, it is almost always difficult for the consumer to get the travelers to come back and repair issues. Most don't hear back from them at all, or receive a string of false promises that never get delivered.

Do you want this to be you? We doubt it! So, pay attention!

Don't be fooled by companies who claim to have leftover materials and will give you a deal. It's a common sales ploy that makes homeowners believe they're getting a great deal, when they're not.

In most bad paving cases, paving companies are hired to perform work, but when the homeowner pays 100% of the price upfront, the company never returns to do the work.

If you will be hiring a paving contractor this summer, the BBB offers this advice:

*Get the company's name and location. Get the name and address of the company and do your research. Check the business out at www.bbb.org. Be aware that many out-of-state contractors target a community during the summer and may be difficult to reach later if there's a problem with their work. Often times, they'll give a "local" address that is really the address of the local motel where they're staying.

*Don't pay in full. You should never pay more than ½ of the cost of a job before the work is complete. Only pay the balance of the bill after you've inspected and are satisfied with the contractor's work.

*Get it in writing. Ensure all details and verbal promises are included in a contract. Review it and make sure that you understand everything in the document. Never sign a contract with sections left blank.

*Check for qualifications. Verify the individual is licensed, bonded and insured.

*Make checks payable to the company. Do not pay in cash and do not make checks payable to an individual, only the company.

*Avoid "Bait and switch" tactics. Some disreputable companies will offer low prices initially, but then charge more claiming that they used more material than expected, or the job was more complicated than originally thought. Have everything in writing and know the terms in advance.

*Remember to cool off if there's pressure. Do not be pressured by any person if you are unsure. Take the time to do your due diligence or you will pay for what you get.

 

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