CONSUMER ALERT: 15 Million Verizon Customers To Receive Refunds
(CNN) -- Millions of Verizon Wireless customers should have rebates on the way after the company said it incorrectly charged mobile phone users tens of millions of dollars for data they didn't use.
The U.S. Federal Communications Commission has confirmed it is investigating these "mystery fees," which could amount to $50 million in total.
A defect in Verizon's phone software caused at least 15 million wireless customers to be charged data fees, even if they didn't subscribe to data plans, Verizon said in a statement Sunday. Most of these customers received false charges of $2 to $6, which will be credited to customers' bills in October and November.
The rebate is said to be one of the largest paid by a wireless network.
"The majority of the data sessions involved minor data exchanges caused by software built into their phones; others included accessing certain Web links, which should not have incurred charges," Verizon's statement said. "We have addressed these issues to avoid unintended data charges in the future."
Most Popular StoriesMost Popular StoriesMore>>