KHQ Helps Woman Solve Water Bill Woes - Spokane, North Idaho News & Weather KHQ.com

KHQ Helps Woman Solve Water Bill Woes

SPOKANE, Wash. - Imagine paying as much for your water bill as you do for your car payment. That's exactly what happened to one local woman when a leak sprang up in her yard, costing her hundreds of dollars every couple of months.

Kathleen Thompson cried foul after she found out about the leak because she suspected the city caused the problem. She emailed Dan Kleckner through Connect with Kleck and within an hour, KHQ was able to get the situation straightened out. After our calls to the city, Spokane Spokesperson Marlene Feist looked into the problem and found it was the city's fault for the leak. She apologized for the city's error credited Thompson's account for any overcharges.

"It's like a big weight has been lifted because now it's taken care of," she said.

For Kathleen Thompson, it was weight lifted that came months after the problem sprang up.

"I came home and the yard was tore up, the sprinkler system tore up and I didn't know what had happened at first," Thompson said.

This spring, Spokane city crews revamped the sidewalks outside of her home to make them handicap accessible. But in the process, crews accidentally caused a leak in Thompson's sprinkler system.

The problem went unnoticed for months, until Thompson started receiving her water bills. For the months of July and August, her water bill shot up to $459, hundreds more than what she normally pays. Her October bill was for a whopping $553!

"I was floored. I, said that that wasn't possible."

Thompson set to work calling city utilities, contractors, and engineers. It was an employee with a sprinkler company who finally found the problem. The employee "turned the water and it just started gushing out where they had done the curbing."

"I Thought 'oh my gosh, all that water gone!"

Still, Thompson said, calls to the city went un-returned. Then this week, she received a final shut off notice from the city. Thompson's water was about to be turned off.

"It was like the floor dropped out from under me. I said 'oh my gosh, what am I going to do?"

That is, until KHQ stepped in and and got her water woes all straightened out.

"It's a big relief."

What If This Happens to You?

City Spokesperson Marlene Feist said if you have questions about your water bill, or any other problems, call the city immediately. If you are calling the utility billing department, make sure to ask if that person has the ability to waive a water bill or fee. If not, or if you're still running into road blocks, file a claim with the city clerk. That makes your concern official and the city will investigate. 

Clerk at 625-6354 or 625-6351.

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