KHQ Helps Woman Solve Water Bill Woes - Spokane, North Idaho News & Weather KHQ.com

KHQ Helps Woman Solve Water Bill Woes

SPOKANE, Wash. - Imagine paying as much for your water bill as you do for your car payment. That's exactly what happened to one local woman when a leak sprang up in her yard, costing her hundreds of dollars every couple of months.

Kathleen Thompson cried foul after she found out about the leak because she suspected the city caused the problem. She emailed Dan Kleckner through Connect with Kleck and within an hour, KHQ was able to get the situation straightened out. After our calls to the city, Spokane Spokesperson Marlene Feist looked into the problem and found it was the city's fault for the leak. She apologized for the city's error credited Thompson's account for any overcharges.

"It's like a big weight has been lifted because now it's taken care of," she said.

For Kathleen Thompson, it was weight lifted that came months after the problem sprang up.

"I came home and the yard was tore up, the sprinkler system tore up and I didn't know what had happened at first," Thompson said.

This spring, Spokane city crews revamped the sidewalks outside of her home to make them handicap accessible. But in the process, crews accidentally caused a leak in Thompson's sprinkler system.

The problem went unnoticed for months, until Thompson started receiving her water bills. For the months of July and August, her water bill shot up to $459, hundreds more than what she normally pays. Her October bill was for a whopping $553!

"I was floored. I, said that that wasn't possible."

Thompson set to work calling city utilities, contractors, and engineers. It was an employee with a sprinkler company who finally found the problem. The employee "turned the water and it just started gushing out where they had done the curbing."

"I Thought 'oh my gosh, all that water gone!"

Still, Thompson said, calls to the city went un-returned. Then this week, she received a final shut off notice from the city. Thompson's water was about to be turned off.

"It was like the floor dropped out from under me. I said 'oh my gosh, what am I going to do?"

That is, until KHQ stepped in and and got her water woes all straightened out.

"It's a big relief."

What If This Happens to You?

City Spokesperson Marlene Feist said if you have questions about your water bill, or any other problems, call the city immediately. If you are calling the utility billing department, make sure to ask if that person has the ability to waive a water bill or fee. If not, or if you're still running into road blocks, file a claim with the city clerk. That makes your concern official and the city will investigate. 

Clerk at 625-6354 or 625-6351.

  • Most Popular StoriesMost Popular StoriesMore>>

  • PHOTOS: Northern Lights dazzle across the region

    PHOTOS: Northern Lights dazzle across the region

    Sunday, May 28 2017 9:28 PM EDT2017-05-29 01:28:09 GMT

    KHQ.com - If you were up late Saturday night and looking up at the sky, you were treated to a beautiful light show courtesy of Mother Nature. Independence Day fireworks are still about a month away, but Saturday's Northern Lights display was just as dazzling. Several of you shared your photos with us. Click through the slide show above to see some of the photos sent to us.

    >>

    KHQ.com - If you were up late Saturday night and looking up at the sky, you were treated to a beautiful light show courtesy of Mother Nature. Independence Day fireworks are still about a month away, but Saturday's Northern Lights display was just as dazzling. Several of you shared your photos with us. Click through the slide show above to see some of the photos sent to us.

    >>
  • Driver arrested for vehicular homicide after fatal crash south of Ritzville on Highway 395

    Driver arrested for vehicular homicide after fatal crash south of Ritzville on Highway 395

    Monday, May 29 2017 1:08 PM EDT2017-05-29 17:08:09 GMT

    ADAMS COUNTY, Wash. - The Washington State Patrol one person has died following a one-car collision south of Ritzville Monday morning.  Troopers say the crash happened on Highway 395 about 24 miles south of Ritzville. Details are limited, but WSP says the driver of the car is injured and the passenger of the car has died. 

    >>

    ADAMS COUNTY, Wash. - The Washington State Patrol one person has died following a one-car collision south of Ritzville Monday morning.  Troopers say the crash happened on Highway 395 about 24 miles south of Ritzville. Details are limited, but WSP says the driver of the car is injured and the passenger of the car has died. 

    >>
  • Trial set for former high school science teacher accused of lewd conduct

    Trial set for former high school science teacher accused of lewd conduct

    Sunday, May 28 2017 3:38 PM EDT2017-05-28 19:38:26 GMT

    COEUR D'ALENE (AP) - A late summer trial is scheduled for a former Lake City High School science teacher who faces lewd conduct charges.      The Coeur d'Alene, Idaho, Press reports that a two-week jury trial is scheduled to begin Aug. 26 for Jeffrey Kantola. Kantola is charged with lewd conduct with a minor under the age of 16. The felony charges can carry up to 15 years in prison.

    >>

    COEUR D'ALENE (AP) - A late summer trial is scheduled for a former Lake City High School science teacher who faces lewd conduct charges.      The Coeur d'Alene, Idaho, Press reports that a two-week jury trial is scheduled to begin Aug. 26 for Jeffrey Kantola. Kantola is charged with lewd conduct with a minor under the age of 16. The felony charges can carry up to 15 years in prison.

    >>
HD DOPPLER 6i
/