Verizon To Add $2 Bill-Pay Charge, Admits 4G Network - Spokane, North Idaho News & Weather KHQ.com

Verizon To Add $2 Bill-Pay Charge, Admits 4G Network

(Reuters) - Verizon Wireless, which this month angered customers with three separate data service problems, said on Thursday it will add a $2 fee for one-time telephone and online bill payments.

The planned change, to take effect on January 15, was greeted by a storm of criticism.

Consumer blog Engadget said charging customers to pay was "downright ludicrous." Another tech website, cnet.com, said the move "made little sense."

"The fee is designed to address costs incurred by us for only those customers who choose to make one-time bill payments in alternate payment channels (online, mobile, telephone) and who choose not to use the other options available to them ...," Verizon Wireless spokesman Thomas Pica said in an email.

Verizon Wireless rivals AT&T Inc and Sprint Nextel Corp said they do not charge their customers for any bill-payment options.

In addition, some customers complained on Verizon's online forum on Thursday about problems activating their new phones.

The episode followed reports of a problem with the company's high-speed network on Wednesday. Verizon said on Thursday that it had resolved that issue overnight.

"GROWING PAINS" WITH 4G NETWORK

Verizon, the biggest U.S. mobile service provider, admitted on Thursday it was having "growing pains" with its new fourth generation, 4G, high-speed wireless network and had suffered several separate technical problems that caused service outages.

After saying earlier in the day that services on its older third generation, 3G, network were not affected, the company admitted Thursday night that 3G customers were also affected.

Verizon said it had proactively "moved" its fourth-generation (4G) wireless users onto its third-generation (3G) network to ensure all would have a data connection.

However, Verizon admitted that for brief periods, such as on Wednesday, 4G customers could not connect to the 3G Network as quickly as the company would have liked.

The company also said that it is working closely with its network suppliers to ensure smooth functioning of its 4G network, while estimating that connectivity has been available at about 99 percent of the time this year.

Verizon Wireless statement is available at:

http://r.reuters.com/wav75s

Some customers had earlier complained that they were having 3G service problems, while others said their 4G service was being restored on Thursday morning. One person complained about the lack of a public announcement.

"At least acknowledge there is a problem, do you really expect your paying customers to not notice??" one person wrote on Verizon's online message board.

Verizon Wireless spokesman Thomas Pica told Reuters that the company does not plan to compensate its customers who had experienced service problems.

Earlier this month the company, which has long boasted that its service is "most reliable," faced two data service problems.

On December 8 some Verizon customers were unable to access the Internet on their wireless devices for about 24 hours. The company had to fix another problem on December 21.

Verizon Wireless is a venture of Verizon Communications and Vodafone Group Plc.

  • Most Popular StoriesMost Popular StoriesMore>>

  • Mead High School teacher charged with sexual misconduct with a minor

    Mead High School teacher charged with sexual misconduct with a minor

    Wednesday, May 23 2018 6:21 PM EDT2018-05-23 22:21:49 GMT

    SPOKANE, Wash. - A Mead High School teacher has been arrested and charged with having a sexual relationship with a student.  Last month, court records showed 37-year-old Mead High School teacher Wesley Perez was under investigation for having an inappropriate relationship with a student. 

    >>

    SPOKANE, Wash. - A Mead High School teacher has been arrested and charged with having a sexual relationship with a student.  Last month, court records showed 37-year-old Mead High School teacher Wesley Perez was under investigation for having an inappropriate relationship with a student. 

    >>
  • Deadliest Catch' star pleads guilty to misdemeanor assault

    Deadliest Catch' star pleads guilty to misdemeanor assault

    Wednesday, May 23 2018 5:32 PM EDT2018-05-23 21:32:34 GMT
    Sig HansenSig Hansen
    Sig HansenSig Hansen

    SEATTLE, Wash. (AP) - Celebrity crab-boat captain Sig Hansen has pleaded guilty to a misdemeanor charge that he spat on an Uber driver last year in Seattle. The Seattle Times reports the 52-year-old "Deadliest Catch" star pleaded guilty Wednesday. Under the plea deal, a property destruction charge was dismissed. Prosecutors also recommended the assault conviction be dropped and the case dismissed if Hansen complies with court conditions for a yea...

    >>

    SEATTLE, Wash. (AP) - Celebrity crab-boat captain Sig Hansen has pleaded guilty to a misdemeanor charge that he spat on an Uber driver last year in Seattle. The Seattle Times reports the 52-year-old "Deadliest Catch" star pleaded guilty Wednesday. Under the plea deal, a property destruction charge was dismissed. Prosecutors also recommended the assault conviction be dropped and the case dismissed if Hansen complies with court conditions for a yea...

    >>
  • 46-year-old motorcyclist killed in crash on I-90 in Spokane Valley

    46-year-old motorcyclist killed in crash on I-90 in Spokane Valley

    Wednesday, May 23 2018 11:40 AM EDT2018-05-23 15:40:16 GMT
    Spokane man dead after rollover crash in OregonSpokane man dead after rollover crash in Oregon

    SPOKANE VALLEY, Wash. - The Washington State Patrol says a 46-year-old Reardan man was killed Tuesday afternoon after crashing his motorcycle on I-90. Troopers say Clinton Heindl was traveling west on the Sprague onramp when he struck the barrier, was thrown from his bike and into the westbound lanes of I-90.

    >>

    SPOKANE VALLEY, Wash. - The Washington State Patrol says a 46-year-old Reardan man was killed Tuesday afternoon after crashing his motorcycle on I-90. Troopers say Clinton Heindl was traveling west on the Sprague onramp when he struck the barrier, was thrown from his bike and into the westbound lanes of I-90.

    >>
HD DOPPLER 6i
/