Starbuck Investigation Reveals Issue With 911 Emergency System - Spokane, North Idaho News & Weather KHQ.com

911 Dispatch Operator Breaks Protocol Morning Of Chanin Starbuck's Murder

Posted: Updated:

PRESS RELEASE FROM THE SPOKANE COUNTY SHERIFF'S OFFICE: Investigation into the December homicide of a Deer Park woman has revealed that a call to the 911 communications center from the victim's cellular phone was not forwarded to the sheriff's office for investigation.

The break in protocol was made by a long-term 911 call taker.  Hang-up calls into the 911 center fall into two categories. A Phase One call gives the cellular phone number and the cellular tower location. A Phase Two call gives the number plus the latitude and longitude of the cellular phone.

Chanin Starbuck's call fell into the Phase Two category and should have been followed up by the call taker making two phone call attempts back to her cell phone. In this instance, only a single call was attempted and the 911 call was never forwarded to sheriff's dispatch.

"We learned of the mistake while making evidentiary recordings for major crimes detectives," said 911 Director Lorlee Mizell Wednesday. "We addressed it with the call taker December 27th

Mizell said that corrective action would not stop there.  All call takers and supervisors will begin receiving a formal "hang up call" refresher on Monday, and it will be addressed again at an upcoming supervisors meeting. A third session to cover hang up calls will be held at the next monthly training meeting, she said.

The 911 center received more than 1,700 hang up calls in January.  About 900 were Phase One calls and another 280 were Phase Two. The remaining hang up calls were tracked to the caller's cell phone and were resolved.

  • Most Popular StoriesMost Popular StoriesMore>>

  • Family's Car Catches Fire Inside Lion Enclosure

    Family's Car Catches Fire Inside Lion Enclosure

    Sunday, April 20 2014 2:57 PM EDT2014-04-20 18:57:30 GMT
    (NBC)- A British family was forced to flee their car inside a lion enclosure, after the vehicle caught fire. Other visitors shot amateur footage of the car on fire. Helen Clements, who was in the car with her two children, said they were caught between wanting to escape the burning car while evading the lions.>>
    (NBC)- A British family was forced to flee their car inside a lion enclosure, after the vehicle caught fire. Other visitors shot amateur footage of the car on fire. Helen Clements, who was in the car with her two children, said they were caught between wanting to escape the burning car while evading the lions.
    >>
  • BEAUTIFUL HOMES: Top 10 Most Expensive Homes For Sale In CDA

    BEAUTIFUL HOMES: Top 10 Most Expensive Homes For Sale In CDA

    Tuesday, March 25 2014 9:20 AM EDT2014-03-25 13:20:34 GMT
    KHQ.COM - When it comes to shopping around for a house, it's always fun to dream. We did a search for some of the most expensive homes for sale right now in the Coeur d' Alene area.>>
    KHQ.COM - When it comes to shopping around for a house, it's always fun to dream. We did a search for some of the most expensive homes for sale right now in the Coeur d' Alene area.>>
  • Organizers With The Seafair Torchlight Parade Issue An Apology

    Organizers With The Seafair Torchlight Parade Issue An Apology

    Sunday, April 20 2014 10:47 PM EDT2014-04-21 02:47:17 GMT
    SPOKANE, Wash. - This year the Fallen Hero Banner project, which honors men and women from Washington who have died serving our country, applied to march in the Seafair Torchlight Parade in Seattle. However, the organization was denied by the parade selection committee via email saying, "the Fallen Hero Banner Project was not the right fit for the Torchlight Parade.">>
    SPOKANE, Wash. - This year the Fallen Hero Banner project, which honors men and women from Washington who have died serving our country, applied to march in the Seafair Torchlight Parade in Seattle. However, the organization was denied by the parade selection committee via email saying, "the Fallen Hero Banner Project was not the right fit for the Torchlight Parade.">>