Automated Dispatch System Saves Money - Spokane, North Idaho News & Weather KHQ.com

Automated Dispatch System Saves Money, Gives Citizens Faster Response Times

SPOKANE, Wash. - An automated dispatcher is actually helping keep citizens in Spokane safe while saving taxpayers money.

Last August the Spokane Fire Department implemented a new automated voice dispatch system for emergency calls.

With the new system, dispatchers are able to get more information faster allowing them to send the right equipment depending on the type of response.

It's a system similar to what Seattle and other cities on the west side are currently using.

Monday, Spokane Fire Chief Bobby Williams presented emergency response statistics from the last year, during a public safety meeting with the city.

The fire department is now being dispatched in under 60 seconds, 93 percent of the time, that's up 30 percent since the implementation of the new system.

Sending the right equipment saves tax money, and faster response times means the public is safer.

Chief Williams says its because of those two factors that the new automated voice dispatch is so effective.

The department did have to buy software, but Chief Williams says in the longrun it will avoid the costs of having to hire more dispatchers.

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