Phone Scammers Targeting Grant, Douglas, And Chelan Counties - Spokane, North Idaho News & Weather KHQ.com

Phone Scammers Targeting Grant, Douglas, And Chelan Counties

Posted: Updated:

EPHRATA, Wash. – Telephone scammers are calling PUD customers and threating to shut off their electricity unless an immediate credit card payment is made over the phone.

Customers from Grant, Douglas and Chelan county PUDs have recently reported receiving calls. The scammers identify themselves as being with "the local power company" and the numbers they are calling from do not have a 509 area code.

Terry McKenzie, customer service supervisor for Grant PUD, said Grant PUD does make courtesy calls to customers who are behind on their electricity bills. Customer service representatives making those calls will call from a Grant PUD number and identify themselves as being from Grant PUD.

"The calls we make are a courtesy to the customer," McKenzie said. "We want to ensure they have been receiving their statements and know about their outstanding balance. We can take credit card payments over the phone as a convenience to the customer."

McKenzie suggests customers who are concerned about the legitimacy of a call regarding their electrical service should tell the caller they will hang up and call back. Then the customer should return the call using a Grant PUD number. Grant PUD's main customer service number is (509) 766-2505 or toll free (800) 422-3199. Calls that are suspected to be a scam should be reported to the customer's local police agency, McKenzie said.   

  • Most Popular StoriesMost Popular StoriesMore>>

  • One person dead after hit & run in Spokane Valley

    One person dead after hit & run in Spokane Valley

    Tuesday, September 2 2014 1:02 PM EDT2014-09-02 17:02:36 GMT
    KHQ.COM - One person is dead after a hit and run near I-90 Park Rd. in Spokane Valley. It happened around 1:30 am on Tuesday. At this point police do not have a suspect description but are asking for anyone who may have witnessed the incident to call Crime Check at 509-456-2233.>>
    KHQ.COM - One person is dead after a hit and run near I-90 Park Rd. in Spokane Valley. It happened around 1:30 am on Tuesday. At this point police do not have a suspect description but are asking for anyone who may have witnessed the incident to call Crime Check at 509-456-2233.>>
  • VIRAL VIDEO: Holy Moly! This girl is definitely NOT afraid of spiders!

    VIRAL VIDEO: Holy Moly! This girl is definitely NOT afraid of spiders!

    Monday, September 1 2014 12:00 PM EDT2014-09-01 16:00:12 GMT
    KHQ.COM - You don't even know what this girl is about to do to prove she is definitely NOT afraid of spiders! Is she crazy or just fearless? Would you do this for $500? $1,000? $20,000? >>>WATCH>>>>>
    KHQ.COM - You don't even know what this girl is about to do to prove she is definitely NOT afraid of spiders! Is she crazy or just fearless? Would you do this for $500? $1,000? $20,000? >>>WATCH>>>>>
  • PHOTOS: Share your back-to-school pics!

    PHOTOS: Share your back-to-school pics!

    Tuesday, September 2 2014 12:18 PM EDT2014-09-02 16:18:59 GMT
    KHQ.COM - School is starting! Everyone knows the drill right? Before you can run out the door and jump on the bus, mom always has to snag a picture to remember her little baby growing up through the years! We want to see those photos! Whether they are from this year, last year or 50 years ago, send us the photos of your first day of school!>>
    KHQ.COM - School is starting! Everyone knows the drill right? Before you can run out the door and jump on the bus, mom always has to snag a picture to remember her little baby growing up through the years! We want to see those photos! Whether they are from this year, last year or 50 years ago, send us the photos of your first day of school!>>