Spokane Man Considered Non Existent By Medicare Because Of Cleri - Spokane, North Idaho News & Weather KHQ.com

Spokane Man Considered Non Existent By Medicare Because Of Clerical Error

SPOKANE, Wash. - A retired Spokane man that has been using Medicare for several years no longer exists in their computer database. It all has to do with a clerical error started by his name having too many letters.  

In June, Robert Lautzenheiser received a bill from a recent doctor visit, but it didn't show a payment by Medicare. The billing office told him his Medicare claim was not processed because his name was incorrect.

His driver's license and social security show his name with an "R" at the end, but his Medicare card has it without one. Lautzenheiser says it's because when he originally filed in 2009 there weren't enough spaces on the form to fit his entire name.  

"Well when someone like Jones makes up the database," said Robert Lautzenheiser. They don't think about how long last names can be,"  

In the past he's done everything by paper billing, and a human was able to double-check and correct the error. But it's now become an issue because billing switched to an electronic filing system, and the computer says he doesn't exist. Now he's been having to go back and forth between Medicare and Social Security to get this error corrected.  

"One big annoying mess for one letter," said Lautzenheiser.  

Lautzenheiser thinks it should be as easy as adding the letter into a database, but instead he has to work through all the bureaucratic red tape to convince the government he's a real person.  

  • Most Popular StoriesMost Popular StoriesMore>>

  • UPDATE: Motorcycle passenger killed in Rathdrum crash identified

    UPDATE: Motorcycle passenger killed in Rathdrum crash identified

    Monday, June 18 2018 1:53 PM EDT2018-06-18 17:53:47 GMT

    RATHDRUM, Idaho - Members of the Kootenai County Sheriff's Office and the Northern Lakes Fire Department responded to a fatal crash in Rathdrum late Saturday morning. A citizen reported that a truck struck a motorcycle carrying two people in the intersection at W. Lancaster Rd. and N. Huetter Rd. 

    >>

    RATHDRUM, Idaho - Members of the Kootenai County Sheriff's Office and the Northern Lakes Fire Department responded to a fatal crash in Rathdrum late Saturday morning. A citizen reported that a truck struck a motorcycle carrying two people in the intersection at W. Lancaster Rd. and N. Huetter Rd. 

    >>
  • Tests confirm mystery animal shot in Montana was a wolf

    Tests confirm mystery animal shot in Montana was a wolf

    Monday, June 18 2018 12:37 PM EDT2018-06-18 16:37:05 GMT
    Image Courtesy KXLO via KFBBImage Courtesy KXLO via KFBB

    HELENA, Mont. - The mystery is over: Montana wildlife officials confirm that an unusual-looking animal shot in central Montana was actually a wolf.    Montana Fish, Wildlife and Parks officials initially weren't certain what the creature was when a rancher shot it near Denton in May. They noted the legs, front claws and canine teeth were shorter and its ears bigger than normally seen on wolves. 

    >>

    HELENA, Mont. - The mystery is over: Montana wildlife officials confirm that an unusual-looking animal shot in central Montana was actually a wolf.    Montana Fish, Wildlife and Parks officials initially weren't certain what the creature was when a rancher shot it near Denton in May. They noted the legs, front claws and canine teeth were shorter and its ears bigger than normally seen on wolves. 

    >>
  • Victim in domestic violence situation turned house fire speaks out

    Victim in domestic violence situation turned house fire speaks out

    Monday, June 18 2018 6:43 PM EDT2018-06-18 22:43:22 GMT

    SPOKANE, Wash. - It's been a tough 24 hours for the Winant Family.  Kelli Winant says she called police after a situation escalated with she and her boyfriend Saturday after he had been drinking.  "After he beat me pretty good yesterday, he burned our house down,” Kelli Winant Firefighters were at the home in a matter of minutes.

    >>

    SPOKANE, Wash. - It's been a tough 24 hours for the Winant Family.  Kelli Winant says she called police after a situation escalated with she and her boyfriend Saturday after he had been drinking.  "After he beat me pretty good yesterday, he burned our house down,” Kelli Winant Firefighters were at the home in a matter of minutes.

    >>
HD DOPPLER 6i
/