Verizon Best, AT&T Worst In Consumer Reports Carrier Survey - Spokane, North Idaho News & Weather KHQ.com

Verizon Best, AT&T Worst In Consumer Reports Carrier Survey

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NBCNEWS.COM - Consumer Reports' annual ratings of wireless providers, released Thursday, shows that the major cellphone companies still have a lot of work to do to boost customer satisfaction.

In fact, none of the big four national carriers had an overall satisfaction score above 72 percent, across the board lower than their overall scores from just two years ago. Consumer Reports says cellphone companies remain among the lowest-rated service providers it evaluates.

We pay a lot for our cellphones and wireless services and we expect a lot in return: rock-solid voice connections, seamless data downloads and world-class customer service. But apparently we don't always feel that we get it.

Verizon topped the list of major carriers in this year's subscriber survey, followed by Sprint, T-Mobile and AT&T. The rankings are based on responses from 63,000 readers.

 

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