Verizon Best, AT&T Worst In Consumer Reports Carrier Survey - Spokane, North Idaho News & Weather KHQ.com

Verizon Best, AT&T Worst In Consumer Reports Carrier Survey

Posted: Updated:

NBCNEWS.COM - Consumer Reports' annual ratings of wireless providers, released Thursday, shows that the major cellphone companies still have a lot of work to do to boost customer satisfaction.

In fact, none of the big four national carriers had an overall satisfaction score above 72 percent, across the board lower than their overall scores from just two years ago. Consumer Reports says cellphone companies remain among the lowest-rated service providers it evaluates.

We pay a lot for our cellphones and wireless services and we expect a lot in return: rock-solid voice connections, seamless data downloads and world-class customer service. But apparently we don't always feel that we get it.

Verizon topped the list of major carriers in this year's subscriber survey, followed by Sprint, T-Mobile and AT&T. The rankings are based on responses from 63,000 readers.

 

  • Most Popular StoriesMost Popular Stories

  • Saturday, May 25 2013 3:08 PM EDT2013-05-25 19:08:38 GMT
    LOS ANGELES (AP) - Protests against seed giant Monsanto are getting under way across the U.S. and in dozens of other countries.
    LOS ANGELES (AP) - Protests against seed giant Monsanto are getting under way across the U.S. and in dozens of other countries. "March Against Monsanto" organizers say they're calling attention to the dangers posed by genetically modified food and the companies that produce it. Protests are planned in more than 250 cities Saturday. INSIDE>>>|SLIDESHOW|
  • Saturday, January 12 2013 1:32 AM EST2013-01-12 06:32:20 GMT
    SPOKANE, Wash. - After months of secrecy, new documents first released to KHQ reveal an intricate and complex investigation into several Spokane spas which law enforcement believes were fronts prostitution rings.
    SPOKANE, Wash. - After months of secrecy, new documents first released to KHQ reveal an intricate and complex investigation into several Spokane spas which law enforcement believes were fronts prostitution rings.
  • Saturday, May 25 2013 5:10 PM EDT2013-05-25 21:10:27 GMT
    SPOKANE, Wash. - Spokane firefighters responded to a gas line break in north Spokane Saturday afternoon near Lincoln and Nevada.  The actual site of the leak was located at a home just to the west of
    SPOKANE, Wash. - Spokane firefighters responded to a gas line break in north Spokane Saturday afternoon near Lincoln and Nevada. The actual site of the leak was located at a home just to the west of Nevada at N. Dakota and Brownsville Court. Officials say the homeowner was digging and hit a gas line causing the rupture.