Verizon Best, AT&T Worst In Consumer Reports Carrier Survey - Spokane, North Idaho News & Weather KHQ.com

Verizon Best, AT&T Worst In Consumer Reports Carrier Survey

Posted: Updated:

NBCNEWS.COM - Consumer Reports' annual ratings of wireless providers, released Thursday, shows that the major cellphone companies still have a lot of work to do to boost customer satisfaction.

In fact, none of the big four national carriers had an overall satisfaction score above 72 percent, across the board lower than their overall scores from just two years ago. Consumer Reports says cellphone companies remain among the lowest-rated service providers it evaluates.

We pay a lot for our cellphones and wireless services and we expect a lot in return: rock-solid voice connections, seamless data downloads and world-class customer service. But apparently we don't always feel that we get it.

Verizon topped the list of major carriers in this year's subscriber survey, followed by Sprint, T-Mobile and AT&T. The rankings are based on responses from 63,000 readers.

 

  • Most Popular StoriesMost Popular StoriesMore>>

  • PHOTOS: Wildfires in Central Washington

    PHOTOS: Wildfires in Central Washington

    Tuesday, August 19 2014 1:39 PM EDT2014-08-19 17:39:31 GMT
    KHQ.COM - It has been an intense year for wildfires all over the northwest. The photos in this slideshow were taken 8/7 - 8/11 by KHQ photographer Reed Schmitt. Most of the photos are from the Methow Valley area around Winthrop. A few shots are from the North Cascades Smokejumper Base and also from a horseback ride at Sun Mountain near Patterson Lake. The final shot is of Grand Coulee Dam almost completely obscured by smoke.>>
    KHQ.COM - It has been an intense year for wildfires all over the northwest. The photos in this slideshow were taken 8/7 - 8/11 by KHQ photographer Reed Schmitt. Most of the photos are from the Methow Valley area around Winthrop. A few shots are from the North Cascades Smokejumper Base and also from a horseback ride at Sun Mountain near Patterson Lake. The final shot is of Grand Coulee Dam almost completely obscured by smoke.>>
  • CAUGHT ON VIDEO: Lightning strike nearly hits Hayden woman

    CAUGHT ON VIDEO: Lightning strike nearly hits Hayden woman

    Wednesday, August 20 2014 2:46 AM EDT2014-08-20 06:46:00 GMT
    HAYDEN, Idaho- A Hayden woman says her mother is extremely lucky to be alive after a bolt of lightning struck a foot away from her. It happened Tuesday evening when a storm system rolled through, bringing lightning, thunder, rain and hail.>>
    HAYDEN, Idaho- A Hayden woman says her mother is extremely lucky to be alive after a bolt of lightning struck a foot away from her. It happened Tuesday evening when a storm system rolled through, bringing lightning, thunder, rain and hail.>>
  • Overcrowding issues

    Overcrowding issues

    Wednesday, August 20 2014 12:22 AM EDT2014-08-20 04:22:25 GMT
    It's an issue many counties are dealing with, overcrowding in the jails. And it's an issue the Kootenai county commissioners say they've been trying to correct over the years with bond elections. "we have a chronic problem with overcrowding. In 2013, we spent more than 900 thousand dollars to send inmates out of county to find housing," said county commissioner Dan Green.  >>
    It's an issue many counties are dealing with, overcrowding in the jails. And it's an issue the Kootenai county commissioners say they've been trying to correct over the years with bond elections. "we have a chronic problem with overcrowding. In 2013, we spent more than 900 thousand dollars to send inmates out of county to find housing," said county commissioner Dan Green.  >>