Better Business Bureau Warns Consumers About Possible Extended W - Spokane, North Idaho News & Weather KHQ.com

Better Business Bureau Warns Consumers About Possible Extended Warranty Scam

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SPOKANE, Wash. —Extended warranties can be helpful on your car to avoid paying high repair costs, but the Better Business Bureau says if you receive a call from someone offering to extend your vehicle's warranty you should be careful before buying because it's likely a scam.      

Ty Bruner is a smart guy that has given his truck plenty of care over the past ten years. So when got a call from someone recently trying to sell him an extended warranty he thought he'd do a little research first before paying $2,000 over the phone.  

"So I called my mechanic and he hadn't heard of it before, but he did say if you're interested, make sure you read the fine print," said Ty Bruner, car owner.   Bruner called back asking for more information and a copy of the contract.  

"And that's when things went south. He told me I couldn't call him back, and they weren't going to send me a contract because people needed to get paid and they weren't going to waste their time underwriting a contract if I wasn't going to sign," said Bruner.  

"When it comes to the phone," said Chelsea Dannen, Better Business Bureau. "You can never really be sure who is on the other end."  

Chelsea Dannen says it is highly unlikely a legit dealership or warranty company would call out of the blue, and will often send you something in writing first.

"It's easy to convince people to give up information over the phone," said Dannen.  

Dannen says to always be wary of making any transactions over the phone.   "Always ask for more information about them, so it's easier to research, and easier to decide if you want to do business with them," said Dannen.  

And that's exactly what Ty did. Asking a few smart questions before risk losing thousands of dollars.  

"It seemed to me if it was somebody more vulnerable it'd be easy to fall for it," said Bruner. 

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