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Helping customers understand vehicle reports is as important as dealing with account concerns, the company says.
Des Moines, IA (PRWEB) February 01, 2013
In an effort to increase their customer service standards, VehicleHistory.us.org has begun providing their representatives with specialized training in vehicle reports and automotive standards, the company said.
“When we first launched, we thought that most questions would concern billing and accounts,” said company spokesman Josh Fraser. “But what we've found out is that people were having problems understanding how to read vehicle reports. So now, we're updating our training program to reflect this reality.”
VehicleHistory.us.org provides consumers with information about the history of used cars and trucks they are considering buying. The idea is to give them information that can lead them to making an informed purchase.
“What we found was that our customer service staff was great at dealing with account issues, but that didn't help if people were calling in with questions about the reports themselves,” Fraser said. “So, we realized that we had to make our customer service representatives become experts in the ins and outs of the technical information provided in vehicle history lookups.”
Fraser said the training will ensure that even the most complex questions a consumer may have will be responded to in an accurate manner.
“The most difficult part of the process was helping our customer service staff explain the information in plain English,” Fraser said. “If you give people jargon, even if it's correct, it doesn't help the average person. Now, with this new effort, we feel that we will be the leader in customer support in our industry.”
At VehicleHistory.us.org they take pride in providing most comprehensive vehicle history reports in United States and Canada. With hundreds of users daily, motor vehicle report availability and customer service are top priorities for VehicleHistory.us.org.
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