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SOURCE: White Star Logistics
Improved interface is expected to boost customer service ratings and client satisfaction with White Star Logistics' warehousing and freight transportation offerings.
Dallas, Texas (PRWEB) February 13, 2013
White Star Logistics, a warehousing and freight transportation company operating in Dallas, Texas, has incorporated a new online form to improve the process of obtaining a service quote from their company. This newly integrated form allows a potential client to choose between multiple options for different services, methods of contact and priority levels.
“Improving communication with business owners and potential clients is always a good idea,” said Stephan Vaughn, owner of White Star Logistics. “We understand how hectic running a company can be. Therefore, we try to find new ways to serve our customers with increasing levels of convenience alongside our ongoing commitment to flexibility.”
With over thirty contiguous years as Dallas’ number one warehousing and freight transportation service provider, White Star Logistics has already honed their freight brokerage service with multiple delivery options, several warehousing locations and convenient transportation control services. By delivering a new interface for prospective clients to obtain information about these services, White Star Logistics has achieved top-tier levels of customer service in their respective market.
“Getting a quote from us should be as easy as using our services,” explained Stephan Vaughn. “Our singular focus has been to help business owners cut their costs of warehousing and delivering products. Over the past few years, we have expanded our company with international ocean container shipping services, Indirect Air Carrier services and LTL freight shipments throughout the United States. It only made sense to ensure that these valuable business services became more accessible through our homepage. By creating this new interface, business owners can specify exactly which service they are most interested in and how they would like for us to contact them at any time, day or night.”
Along with several easy to use drop-down menus to select the various options, White Star Logistics has also provided a large section where a business owner can describe what particular warehousing or freight transportation issue they would like to address. This field functions like a comments section, but serves an even greater purpose. Not only will the representative that responds to a quote request be able to target which service that a business owner is interested in, but they will also have more detailed information prepared based upon this particular field. This is expected to save business owners time in accessing information that is pertinent to their company’s needs by allowing White Star Logistics to gather only the relevant data to give to the inquirer.
“Our customer service department has been very enthusiastic about this new development,” said Stephan Vaughn. “We all believe this will help our clients navigate their options and ensure improved customer service.”
For more information about warehousing and freight transportation in Dallas, Texas and White Star Logistics, or to see this new customer service interface, please click on the provided link. You may also contact White Star Logistics by phone at (214) 703-1000 to request a quote.
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