OFFICIAL PRESS RELEASE FROM THE CITY OF SPOKANE: Join Spokane Mayor David Condon for the grand opening of the City's new My Spokane Development Services Center on the third floor of City Hall, 808 W. Spokane Falls Blvd., on Friday, March 1, at 11 a.m.
The Development Services Center is part of ongoing work to enhance customer service and make it easier to do business with the City of Spokane. The center serves as a streamlined one-stop shop for permitting, inspections, and related services and questions.
"This is an exciting change for the City and our partners in development. As we see a continued uptick in permitting activity, we are poised to enhance this economic recovery and increased investment in Spokane," says Mayor Condon. "We must be sure the City is a springboard to economic development by creating greater clarity, consistency, and reliability for our partners in development."
The center has been configured to accommodate customers with additional seating and an open floor plan. And key staff members have all been moved to the third floor of City Hall, where the center is housed, to provide timely, improved service to customers.
The changes already are being noticed. After visiting the new center, Reid Dickinson, of Inland Group, wrote to Mayor Condon: "Not only did I find a remodeled and customer friendly space on the third floor, I also experienced a friendly, customer-oriented, professional staff working on the floor. …I really appreciate your administration's work in creating what appears to me to be a new environment. I am spreading the word."
With the addition of the center, the City is reopening to the public the third floor skywalk entrance to City Hall. "Opening the skywalk doors is just one more step to serving the customers first, allowing entrance through the River Park Square parking garage where a majority of our commercial clients park," says Jan Quintrall, Business & Developer Services Division Director.
The Development Services Center complements the significant work that has been completed within the Division in the last year, Mayor Condon says.
During that time, the City has dramatically improved its permitting process. City staff is providing more relevant feedback to applicants more quickly and providing an initial review of applications within 48 hours. And, the Division is approaching its goal of issuing commercial permits within 30 days, down from 52 days in the past.
The City also is expanding the permitting that can be completed online. Customers can now acquire roof permits on line and view engineering permits. Boiler and elevator inspections are being added to the site, and planning permits will soon be viewable. Customers already could view and purchase many building, mechanical, and plumbing permits and schedule building inspections.
The new Development Services Center works in conjunction with the My Spokane customer service desk that was added on the first floor of City Hall in the fall. The customer service desk allows citizens to pay utility bills and parking tickets, sign up for Parks classes, and request information—all in one location. These employees also assist customers on the phone, provide general cashiering duties, and perform other tasks for the City.
The City is working to improve customer service and communication with citizens in other ways. Last week, the City announced the addition of a new online pothole reporting service at myspokane.spokanecity.org/mobile as well as a new Police online tips reporting service at www.spokanepolice.org and hotline (242-TIPS). The City also is working on an update to its web site and is enhancing use of social media tools.
About the City of Spokane
The City of Spokane, home to more than 210,000 people, is located in the heart of the Inland Northwest. Our 2,000 employees strive to deliver efficient and effective services that facilitate economic opportunity and enhance the quality of life for all our citizens. For more information, visit www.spokanecity.org, like us on Facebook, or follow us on Twitter.