City Sets Grand Opening For 'My Spokane Development Services Cen - Spokane, North Idaho News & Weather KHQ.com

City Sets Grand Opening For 'My Spokane Development Services Center'

Posted: Updated:

OFFICIAL PRESS RELEASE FROM THE CITY OF SPOKANE: Join Spokane Mayor David Condon for the grand opening of the City's new My Spokane Development Services Center on the third floor of City Hall, 808 W. Spokane Falls Blvd., on Friday, March 1, at 11 a.m.

The Development Services Center is part of ongoing work to enhance customer service and make it easier to do business with the City of Spokane. The center serves as a streamlined one-stop shop for permitting, inspections, and related services and questions.

"This is an exciting change for the City and our partners in development. As we see a continued uptick in permitting activity, we are poised to enhance this economic recovery and increased investment in Spokane," says Mayor Condon. "We must be sure the City is a springboard to economic development by creating greater clarity, consistency, and reliability for our partners in development."

The center has been configured to accommodate customers with additional seating and an open floor plan. And key staff members have all been moved to the third floor of City Hall, where the center is housed, to provide timely, improved service to customers.

The changes already are being noticed. After visiting the new center, Reid Dickinson, of Inland Group, wrote to Mayor Condon: "Not only did I find a remodeled and customer friendly space on the third floor, I also experienced a friendly, customer-oriented, professional staff working on the floor. …I really appreciate your administration's work in creating what appears to me to be a new environment. I am spreading the word."

With the addition of the center, the City is reopening to the public the third floor skywalk entrance to City Hall. "Opening the skywalk doors is just one more step to serving the customers first, allowing entrance through the River Park Square parking garage where a majority of our commercial clients park," says Jan Quintrall, Business & Developer Services Division Director.

The Development Services Center complements the significant work that has been completed within the Division in the last year, Mayor Condon says.

During that time, the City has dramatically improved its permitting process. City staff is providing more relevant feedback to applicants more quickly and providing an initial review of applications within 48 hours. And, the Division is approaching its goal of issuing commercial permits within 30 days, down from 52 days in the past.

The City also is expanding the permitting that can be completed online.  Customers can now acquire roof permits on line and view engineering permits. Boiler and elevator inspections are being added to the site, and planning permits will soon be viewable. Customers already could view and purchase many building, mechanical, and plumbing permits and schedule building inspections.

The new Development Services Center works in conjunction with the My Spokane customer service desk that was added on the first floor of City Hall in the fall. The customer service desk allows citizens to pay utility bills and parking tickets, sign up for Parks classes, and request information—all in one location. These employees also assist customers on the phone, provide general cashiering duties, and perform other tasks for the City.

The City is working to improve customer service and communication with citizens in other ways.  Last week, the City announced the addition of a new online pothole reporting service at myspokane.spokanecity.org/mobile as well as a new Police online tips reporting service at www.spokanepolice.org and hotline (242-TIPS).  The City also is working on an update to its web site and is enhancing use of social media tools.

About the City of Spokane

The City of Spokane, home to more than 210,000 people, is located in the heart of the Inland Northwest.  Our 2,000 employees strive to deliver efficient and effective services that facilitate economic opportunity and enhance the quality of life for all our citizens. For more information, visit www.spokanecity.org, like us on Facebook, or follow us on Twitter

  • Most Popular StoriesMost Popular StoriesMore>>

  • PHOTOS JUST IN: Devastation from Carlton Complex; 300 homes burned

    PHOTOS JUST IN: Devastation from Carlton Complex; 300 homes burned

    Saturday, July 26 2014 12:07 AM EDT2014-07-26 04:07:59 GMT
    TWISP, Wash. (AP) - The Okanogan County Sheriff says the Carlton Complex wildfire has many more homes than previously thought. Sheriff Frank Rogers said Friday that the Carlton Complex fire has consumed about 300 homes this month. His office previously placed the number at 150, but he said then he knew it would rise.>>
    TWISP, Wash. (AP) - The Okanogan County Sheriff says the Carlton Complex wildfire has many more homes than previously thought. Sheriff Frank Rogers said Friday that the Carlton Complex fire has consumed about 300 homes this month. His office previously placed the number at 150, but he said then he knew it would rise.>>
  • 44 Riverside homes destroyed or damaged in storm

    44 Riverside homes destroyed or damaged in storm

    Thursday, July 24 2014 3:46 PM EDT2014-07-24 19:46:53 GMT
    RIVERSIDE, Wash. - Many families were still at the Red Cross Shelter set up at Riverside High School in Riverside this morning.An afternoon storm destroyed or damaged 44 of their homes and knocked down close to 100 trees in Riverside Village Mobile Home Park.Many residents said the storm looked like a tornado as it swept through their neighborhood.>>
    RIVERSIDE, Wash. - Many families were still at the Red Cross Shelter set up at Riverside High School in Riverside this morning.An afternoon storm destroyed or damaged 44 of their homes and knocked down close to 100 trees in Riverside Village Mobile Home Park.Many residents said the storm looked like a tornado as it swept through their neighborhood.>>
  • VIRAL VIDEO: Dog passes out from overwhelming joy at owners return

    VIRAL VIDEO: Dog passes out from overwhelming joy at owners return

    Monday, July 28 2014 11:26 AM EDT2014-07-28 15:26:12 GMT
    KHQ.COM - A woman who left her dog in the care of friends while she moved away for two years, got an unexpected and heart melting reaction from her little schnauzer, Casey, when she returned. This video has gone viral since it was posted July 24th with over 17 million views as of July 28th.>>
    KHQ.COM - A woman who left her dog in the care of friends while she moved away for two years, got an unexpected and heart melting reaction from her little schnauzer, Casey, when she returned. This video has gone viral since it was posted July 24th with over 17 million views as of July 28th.>>
  • Top Stories from KHQTop StoriesMore>>

  • Zillow buying Trulia in $3.5 billion stock deal

    Zillow buying Trulia in $3.5 billion stock deal

    Monday, July 28 2014 2:16 PM EDT2014-07-28 18:16:27 GMT
    NEW YORK (AP) - Real estate website operator Zillow is buying competitor Trulia in a $3.5 billion all-stock deal. Trulia's stock rose more than 16 percent in Monday premarket trading, while Zillow's stock fell more than 3 percent.>>
    NEW YORK (AP) - Real estate website operator Zillow is buying competitor Trulia in a $3.5 billion all-stock deal. Trulia's stock rose more than 16 percent in Monday premarket trading, while Zillow's stock fell more than 3 percent.
    >>
  • IN CASE YOU MISSED IT: KHQ special, 'Behind the Fire Lines'

    IN CASE YOU MISSED IT: KHQ special, 'Behind the Fire Lines'

    Monday, July 28 2014 1:38 PM EDT2014-07-28 17:38:08 GMT
    KHQ.COM - For over a week, we've heard hundreds of heartbreaking stories from people who have lost everything, to those who refuse to let the firestorm break their spirits. From communities rallying together, to the heroes on the front lines, all that and more inside "Beyond the Fire Lines." If you missed it you can check out the videos inside this article.>>
    KHQ.COM - For over a week, we've heard hundreds of heartbreaking stories from people who have lost everything, to those who refuse to let the firestorm break their spirits. From communities rallying together, to the heroes on the front lines, all that and more inside "Beyond the Fire Lines." If you missed it you can check out the videos inside this article.>>
  • Crews make progress in Carlton Complex fire

    Crews make progress in Carlton Complex fire

    Monday, July 28 2014 1:26 PM EDT2014-07-28 17:26:03 GMT
    SEATTLE (AP) - Despite rising temperatures, fire crews battling Washington's largest wildfire have been able to keep hot spots from spreading beyond containment lines. The 390-square-mile Carlton Complex fire in north-central Washington is now 66 percent contained.>>
    SEATTLE (AP) - Despite rising temperatures, fire crews battling Washington's largest wildfire have been able to keep hot spots from spreading beyond containment lines. The 390-square-mile Carlton Complex fire in north-central Washington is now 66 percent contained.
    >>