Wal-Mart And Xerox Blame Each Other For EBT Glitch - Spokane, North Idaho News & Weather KHQ.com

Wal-Mart And Xerox Blame Each Other For EBT Glitch

Posted: Updated:
MANSFIELD, LA -

A Wal-Mart in Louisiana responded to an EBT glitch on Saturday by allowing customers to get their goods with no limits.

EBT customers were allowed to use their cards without limit during the glitch because store officials didn't want those people to go without the things they needed. 

Police say there were more than 300 shoppers in the store and they were called in for crowd control.

One customer said,  "I was astonished, you know. Like buggies everywhere like filled to the rim. It was like food and milk all over the floor. The floor was sticky. It was stuff I'd never seen before."

On Tuesday, Wal-Mart and Xerox Corp blamed each other for the glitch. Xerox said their systems that process EBT transactions suffered an outage stemming from routine testing of backup generators. 

A spokeswoman for Wal-Mart pointed to Xerox as the source of the problem and referred further questions to Xerox regarding the incident. 

Now the question is, who will pay for it? 

Louisiana officials with the Department of Children and Family Services said they had no intention of being left holding the bag, saying "the outage was the result of failures by our contractor, Xerox." 

They went on to say that emergency procedures are in place with Xerox that allows retailers to call a phone number and receive authorization for purchases any time the EBT system is down. Xerox says Wal-Mart did not follow this procedure and they will only be reimbursed for the maximum amounts on individual cards. Right now, there is no estimate as to how much overspending there was in total. 

Managers with the Wal-Mart in Louisiana were aware of the problem and knew they had the right to refuse service, however they said they contacted Wal-Mart headquarters and were told to accept the cards, despite the system being down. This caused hundreds of shoppers to "decimate the grocery section."

Police say the shoppers broke no laws. About two hours after the system went down, Wal-Mart announced that the glitch had been fixed and the EBT cards were again showing accurate spending limits. 

Wal-Mart officials said once that announcement was made, shoppers simply abandoned their full carts and walked out of the store. 

In the aftermath there's a giant bill, but right now it's unclear who will be picking it up. 

What do you think about this story? Share your thoughts on our Facebook and/or Twitter pages. 

  • Most Popular StoriesMost Popular StoriesMore>>

  • Throwback Thursday! Look At 'Sunshine Shelly' Through The Years!

    Throwback Thursday! Look At 'Sunshine Shelly' Through The Years!

    Thursday, March 20 2014 1:04 PM EDT2014-03-20 17:04:11 GMT
    KHQ.COM - It's throwback Thursday! Here is a slideshow we would like to share of Shelly Monahan through the years! For those of you who have been in Spokane for many years, and saw her through her "Sunshine Shelly" days, you will probably remember the Shelly from back in those days. Enjoy!>>
    KHQ.COM - It's throwback Thursday! Here is a slideshow we would like to share of Shelly Monahan through the years! For those of you who have been in Spokane for many years, and saw her through her "Sunshine Shelly" days, you will probably remember the Shelly from back in those days. Enjoy!>>
  • BACK TO SCHOOL: See where your school ranks in performance

    BACK TO SCHOOL: See where your school ranks in performance

    Wednesday, August 27 2014 10:53 PM EDT2014-08-28 02:53:53 GMT
    SPOKANE, Wash. - Two schools in the Spokane area received top rankings based on a new assessment, according to the Washington Policy Center. Using assessments based on a study by the Washington State Board of Education, the Washington Policy Center ranked schools on an "A to F-" scale, with 14 percent of schools in in and around Spokane finishing with A's or B's.>>
    SPOKANE, Wash. - Two schools in the Spokane area received top rankings based on a new assessment, according to the Washington Policy Center. Using assessments based on a study by the Washington State Board of Education, the Washington Policy Center ranked schools on an "A to F-" scale, with 14 percent of schools in in and around Spokane finishing with A's or B's.>>
  • Cause determined in Eloika Lake brush fire

    Cause determined in Eloika Lake brush fire

    Thursday, August 28 2014 10:20 AM EDT2014-08-28 14:20:59 GMT
    DEER PARK, Wash. - Firefighters from multiple agencies are responded to a brush fire north of Deer Park near Eloika Lake on Wednesday.>>
    DEER PARK, Wash. - Firefighters from multiple agencies are responded to a brush fire north of Deer Park near Eloika Lake on Wednesday. A Fire Captain with Spokane County Fire District #4 told KHQ as of 6:00pm, the fire is about 20 acres in size and crews were trying to get a line around the wind driven fire. Structures have burned, though firefighters don't know exactly how many.>>
  • Top Stories from KHQTop StoriesMore>>

  • Dog shot & killed by Spokane Valley deputy

    Dog shot & killed by Spokane Valley deputy

    Thursday, August 28 2014 10:48 AM EDT2014-08-28 14:48:04 GMT
    SPOKANE VALLEY, Wash. - A Spokane County deputy shot and killed a dog Wednesday afternoon in Spokane Valley after he said the dog attacked him.>>
    SPOKANE VALLEY, Wash. - A Spokane County deputy shot and killed a dog Wednesday afternoon in Spokane Valley after he said the dog attacked him. The Sheriff's Office told KHQ the deputy was trying to return property to the home near Sprague and Henry. INSIDE>>>|RAW INTERVIEW from the dog's owner|>>
  • Human skull donated to Goodwill store

    Human skull donated to Goodwill store

    Thursday, August 28 2014 10:25 AM EDT2014-08-28 14:25:52 GMT
    AUSTIN, Texas (AP) - Police are scratching their heads trying to work out who donated a human skull to a thrift store in Austin, Texas. Homicide Detective Derek Israel said Wednesday that foul play is not suspected and that he just wants to know how the adult skull came to be left at the Goodwill store.>>
    AUSTIN, Texas (AP) - Police are scratching their heads trying to work out who donated a human skull to a thrift store in Austin, Texas. Homicide Detective Derek Israel said Wednesday that foul play is not suspected and that he just wants to know how the adult skull came to be left at the Goodwill store.
    >>
  • Cause determined in Eloika Lake brush fire

    Cause determined in Eloika Lake brush fire

    Thursday, August 28 2014 10:20 AM EDT2014-08-28 14:20:59 GMT
    DEER PARK, Wash. - Firefighters from multiple agencies are responded to a brush fire north of Deer Park near Eloika Lake on Wednesday.>>
    DEER PARK, Wash. - Firefighters from multiple agencies are responded to a brush fire north of Deer Park near Eloika Lake on Wednesday. A Fire Captain with Spokane County Fire District #4 told KHQ as of 6:00pm, the fire is about 20 acres in size and crews were trying to get a line around the wind driven fire. Structures have burned, though firefighters don't know exactly how many.>>