Wal-Mart And Xerox Blame Each Other For EBT Glitch - Spokane, North Idaho News & Weather KHQ.com

Wal-Mart And Xerox Blame Each Other For EBT Glitch

MANSFIELD, LA -

A Wal-Mart in Louisiana responded to an EBT glitch on Saturday by allowing customers to get their goods with no limits.

EBT customers were allowed to use their cards without limit during the glitch because store officials didn't want those people to go without the things they needed. 

Police say there were more than 300 shoppers in the store and they were called in for crowd control.

One customer said,  "I was astonished, you know. Like buggies everywhere like filled to the rim. It was like food and milk all over the floor. The floor was sticky. It was stuff I'd never seen before."

On Tuesday, Wal-Mart and Xerox Corp blamed each other for the glitch. Xerox said their systems that process EBT transactions suffered an outage stemming from routine testing of backup generators. 

A spokeswoman for Wal-Mart pointed to Xerox as the source of the problem and referred further questions to Xerox regarding the incident. 

Now the question is, who will pay for it? 

Louisiana officials with the Department of Children and Family Services said they had no intention of being left holding the bag, saying "the outage was the result of failures by our contractor, Xerox." 

They went on to say that emergency procedures are in place with Xerox that allows retailers to call a phone number and receive authorization for purchases any time the EBT system is down. Xerox says Wal-Mart did not follow this procedure and they will only be reimbursed for the maximum amounts on individual cards. Right now, there is no estimate as to how much overspending there was in total. 

Managers with the Wal-Mart in Louisiana were aware of the problem and knew they had the right to refuse service, however they said they contacted Wal-Mart headquarters and were told to accept the cards, despite the system being down. This caused hundreds of shoppers to "decimate the grocery section."

Police say the shoppers broke no laws. About two hours after the system went down, Wal-Mart announced that the glitch had been fixed and the EBT cards were again showing accurate spending limits. 

Wal-Mart officials said once that announcement was made, shoppers simply abandoned their full carts and walked out of the store. 

In the aftermath there's a giant bill, but right now it's unclear who will be picking it up. 

What do you think about this story? Share your thoughts on our Facebook and/or Twitter pages. 

  • Most Popular StoriesMost Popular StoriesMore>>

  • Man accused of killing Cheney pot shop employee confesses in interview

    Man accused of killing Cheney pot shop employee confesses in interview

    Tuesday, September 19 2017 10:20 AM EDT2017-09-19 14:20:42 GMT

    SPOKANE, Wash. - The man who admitted to kidnapping and then killing a stranger outside a Cheney marijuana shop gave a full confession to KHQ's Hayley Guenthner as he sat behind bars. Donavon Culps said he shot victim Cameron Smith "three or four times" after he felt Smith was "disrespectful" to him.

    >>

    SPOKANE, Wash. - The man who admitted to kidnapping and then killing a stranger outside a Cheney marijuana shop gave a full confession to KHQ's Hayley Guenthner as he sat behind bars. Donavon Culps said he shot victim Cameron Smith "three or four times" after he felt Smith was "disrespectful" to him.

    >>
  • Washington State Patrol respond to fatal crash on I-90 near Freya

    Washington State Patrol respond to fatal crash on I-90 near Freya

    Tuesday, September 19 2017 2:42 AM EDT2017-09-19 06:42:39 GMT

    SPOKANE, Wash. - Update: Washington State Patrol troopers say speed may have been a factor in the fatal crash on I-90 Monday night. Troopers say reader boards were activated telling drivers to slow down due to power line work happening on I-90. Troopers say the victim slammed into the back of a semi.

    >>

    SPOKANE, Wash. - Update: Washington State Patrol troopers say speed may have been a factor in the fatal crash on I-90 Monday night. Troopers say reader boards were activated telling drivers to slow down due to power line work happening on I-90. Troopers say the victim slammed into the back of a semi.

    >>
  • NEW COURT DOCUMENTS: Chilling discoveries in aftermath of Freeman School Shooting

    NEW COURT DOCUMENTS: Chilling discoveries in aftermath of Freeman School Shooting

    Tuesday, September 19 2017 2:10 AM EDT2017-09-19 06:10:33 GMT

    KHQ.COM - A newly filed search warrant, specifically for the Freeman School Shooting suspect's high school locker and home, is revealing more information about what led up to those tragic events of Wednesday, September 13th, and what immediately followed. The Search Warrant begins with a description of the events immediately after the shooting.

    >>

    KHQ.COM - A newly filed search warrant, specifically for the Freeman School Shooting suspect's high school locker and home, is revealing more information about what led up to those tragic events of Wednesday, September 13th, and what immediately followed. The Search Warrant begins with a description of the events immediately after the shooting.

    >>
HD DOPPLER 6i
/
  • Top Stories from KHQHomeMore>>

  • Brazen boat thief caught on camera

    Brazen boat thief caught on camera

    Wednesday, September 20 2017 2:44 AM EDT2017-09-20 06:44:40 GMT

    SPOKANE, Wash. - Spokane police are investigating after a brazen boat theft on the South Hill over the weekend. The boat's owner was getting ready to put it away for the season, but when he went outside to take it to the marina, it was nowhere to be found.

    >>

    SPOKANE, Wash. - Spokane police are investigating after a brazen boat theft on the South Hill over the weekend. The boat's owner was getting ready to put it away for the season, but when he went outside to take it to the marina, it was nowhere to be found.

    >>
  • Volunteers make bracelets for Freeman High School

    Volunteers make bracelets for Freeman High School

    Wednesday, September 20 2017 2:07 AM EDT2017-09-20 06:07:22 GMT

    SPOKANE, Wash. - There's a new fundraising effort to help the victims of the shooting at Freeman High School. About a dozen volunteers, many with ties to the school, came together on Tuesday night to make metal bracelets. They hammered the words "Freeman Strong" onto the front, with a volleyball and a cheerleading megaphone on the sides -- since the three girls who were wounded in the shooting were on the school's volleyball or cheerleading team. 

    >>

    SPOKANE, Wash. - There's a new fundraising effort to help the victims of the shooting at Freeman High School. About a dozen volunteers, many with ties to the school, came together on Tuesday night to make metal bracelets. They hammered the words "Freeman Strong" onto the front, with a volleyball and a cheerleading megaphone on the sides -- since the three girls who were wounded in the shooting were on the school's volleyball or cheerleading team. 

    >>
  • Mad Minute stories from Tuesday, September 19th

    Mad Minute stories from Tuesday, September 19th

    Tuesday, September 19 2017 5:41 PM EDT2017-09-19 21:41:56 GMT
    Mad Minute for 12/30/16Mad Minute for 12/30/16

    Here are the extended versions of the KHQ Local News 11 at 11 Mad Minute stories from Tuesday, September 19th.

    >>

    Here are the extended versions of the KHQ Local News 11 at 11 Mad Minute stories from Tuesday, September 19th.

    >>