URM's Investigation Into Cyber Attack Concludes - Spokane, North Idaho News & Weather KHQ.com

URM's Investigation Into Cyber Attack Concludes

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On Thursday afternoon URM Stores, Inc announced in a release that its investigation into a credit and debit card fraud investigation was coming to a close. In the release, CEO Ray Sprinkle writes that the company now knows which stores were affected by the cyber attack and the time ranges in which your card might have been compromised.

In November of 2013, URM announced they found signs of a criminal cyber attack against their payment processing system. The attack was similar to other attacks reported by other grocery stores and retailers. In response, URM began immediately investigating with the help of both Spokane Police, the Federal Bureau of Investigation and the Secret Service agency. By November 25th, the cyber attack was stopped. However, further investigation showed that cards used at several stores between September 1 and November 25, 2013 may have been compromised.

For most of the transactions, URM believes that the attackers could only access "track 2" data- information on the card's magnetic stripe that contains only the card account number, expiration date, and card verification number. For a small number of transactions, the attacker may have had access to "track 1" data, which contains the same data as track 2 plus the cardholder's name. No customer addresses, phone numbers or social security numbers were compromised in this incident.

As the investigation closes, URM does not have sufficient information to identify which specific cards or data track from the cards was actually taken. They will be sending a letter or email message to a small group of individuals where they believe track 1 data from their card was at risk and a member store could match the cardholders name to a mailing or email address on file. If you used a payment card during the time frame listed for an affected store, you should review the additional information below on ways to protect yourself.

If you see a fraudulent charge on your card, please immediately contact the bank that issued your card. Major credit card companies have zero liability policies that guarantee cardholders will not be responsible for fraudulent charges. Please be on the lookout and review your account statements for any unauthorized activity.

CEO Ray Sprinkle goes on to write, "We are sorry for any inconvenience this may cause. Keeping customer information secure is a top priority at URM and our member stores, and we will continue to work to make our network more secure. A dedicated call center remains open for customers who have questions. Customers may call 877-237-7408, Monday-Friday, 9am-7pm PT and 10am-2pm on Saturday."

http://www.urmstores.com/html/URM%20-%20Payment%20Card%20Announcement%201-30-14.pdf

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