Spokane VA Flagged For "Further Review And Investigation" After - Spokane, North Idaho News & Weather KHQ.com

Spokane VA Flagged For "Further Review And Investigation" After Nationwide Audit

Posted: Updated:

SPOKANE, Wash - A report released from the Department of Veterans Affairs Monday showed the Spokane VA has been flagged for "futher review and investigation" based on last month's site audits. Spokane is one of 112 VA's across the country that have been flagged due to “undesired scheduling practices.”

Nationwide, 13% of schedulers who were interviewed admitted they had been told to enter incorrect dates into the scheduling system and 8% said they used alternatives to the official electronic wait list, adding that "pressures were placed on schedulers to utilize unofficial wait lists or engage in inappropriate practices in order to make waiting times appear more favorable."

The report did reveal some favorable numbers for the Spokane VA. The audit found that an impressive 97% of appointments were scheduled within 30 days. However, it also shows there are 232 veterans who have enrolled in the last 10 years who still haven't been scheduled, and nearly 1,600 veterans who are on the wait list just here in Spokane.

The average wait time for new patients in Spokane is 27 days for a mental health appointment, 28 days for primary care, and two months for specialty care.

The report also shows some employees across the country were reluctant to take part in the survey because they were afraid they would be disciplined for deviating from the national policy.

Bonuses for managers are being cut across the system while the investigation continues.

Spokane VA Medical Center Director Linda Reynolds told KHQ's Kelsey Watts:

"We are unaware of any details regarding the specific audit findings for our location, although we have been identified as one of 81 of the 216 total sites visited in the Phase One Access Audit that required further review. Our understanding is that the listing is a preliminary step, and further actions will be taken after the determination of the extent of the issues related to scheduling and access management practices.... Although we do not yet have information regarding specific findings at our location, we actively identified Veterans waiting for care and are accelerating actions to meet their needs either through increased appointments at the Medical Center or connecting veterans with care in the community."

  • Most Popular StoriesMost Popular StoriesMore>>

  • Spokane human rights group to apologize to sheriff, deputies

    Spokane human rights group to apologize to sheriff, deputies

    Sunday, July 23 2017 12:15 PM EDT2017-07-23 16:15:29 GMT

    SPOKANE, Wash. (AP) - The Spokane Human Rights Commission plan to apologize to the sheriff's office for a comment one of its official made on social media regarding newly hired deputies. Vice chairwoman Ashley Torres shared a post on Facebook announcing seven new Spokane County sheriff's deputies and commented on the lack of diversity in the force.

    >>

    SPOKANE, Wash. (AP) - The Spokane Human Rights Commission plan to apologize to the sheriff's office for a comment one of its official made on social media regarding newly hired deputies. Vice chairwoman Ashley Torres shared a post on Facebook announcing seven new Spokane County sheriff's deputies and commented on the lack of diversity in the force.

    >>
  • Police: Video shows teens watching, laughing as man drowns

    Police: Video shows teens watching, laughing as man drowns

    Saturday, July 22 2017 2:48 PM EDT2017-07-22 18:48:32 GMT

    COCOA, Fla. (AP) - Authorities in Florida say a group of teens watched and laughed as a man drowned in a retention pond last week. Jamel Dunn drowned in a retention pond in the city of Cocoa on July 9. Cocoa police say they later discovered a group of teens recorded the 31-year-old's drowning on video. The video was released by the state attorney's office Thursday and audio was published by Florida Today.

    >>

    COCOA, Fla. (AP) - Authorities in Florida say a group of teens watched and laughed as a man drowned in a retention pond last week. Jamel Dunn drowned in a retention pond in the city of Cocoa on July 9. Cocoa police say they later discovered a group of teens recorded the 31-year-old's drowning on video. The video was released by the state attorney's office Thursday and audio was published by Florida Today.

    >>
  • Washington's new DUI-E law takes effect Sunday

    Washington's new DUI-E law takes effect Sunday

    Tuesday, July 18 2017 10:02 PM EDT2017-07-19 02:02:25 GMT

    SPOKANE, Wash. - "He was my youngest, he was my baby bear," Tina Myer said about her son that was killed by a distracted driver. It was a distracted driver that killed Tina Myer's son Cody, hitting the 23-year-old as he was working as a flagger at a construction site in December 2015. He suffered severe injuries, and died several months later. Now Myer is joining Governor Inslee, praising a new DUI-E law.

    >>

    SPOKANE, Wash. - "He was my youngest, he was my baby bear," Tina Myer said about her son that was killed by a distracted driver. It was a distracted driver that killed Tina Myer's son Cody, hitting the 23-year-old as he was working as a flagger at a construction site in December 2015. He suffered severe injuries, and died several months later. Now Myer is joining Governor Inslee, praising a new DUI-E law.

    >>
HD DOPPLER 6i
/
  • Top Stories from KHQHomeMore>>

  • Door-to-door solicitor uses racial slur against Spokane woman

    Door-to-door solicitor uses racial slur against Spokane woman

    Sunday, July 23 2017 9:39 PM EDT2017-07-24 01:39:10 GMT

    SPOKANE, Wash. - One Spokane couple is furious after they say someone who went door-to-door asking for donations used a racial slur against them. Roger and Christina Wink were at home when they heard a knock at the door. Christina answered, and a man described to be in his 20s said he was collecting money to send care packages to active military.

    >>

    SPOKANE, Wash. - One Spokane couple is furious after they say someone who went door-to-door asking for donations used a racial slur against them. Roger and Christina Wink were at home when they heard a knock at the door. Christina answered, and a man described to be in his 20s said he was collecting money to send care packages to active military.

    >>
  • Highway 95 reopens in Bonner County following crash

    Highway 95 reopens in Bonner County following crash

    Sunday, July 23 2017 9:31 PM EDT2017-07-24 01:31:27 GMT

    PONDERAY, Idaho - Bonner County Emergency Management reports a multi-vehicle crash closed Highway 95 in both direction Sunday afternoon. The Bonner County Sheriff's Office reports the highway is closed at milepost 490 near Elmira Road, about 11 miles north of Ponderay, while investigators gather evidence and interview witnesses.

    >>

    PONDERAY, Idaho - Bonner County Emergency Management reports a multi-vehicle crash closed Highway 95 in both direction Sunday afternoon. The Bonner County Sheriff's Office reports the highway is closed at milepost 490 near Elmira Road, about 11 miles north of Ponderay, while investigators gather evidence and interview witnesses.

    >>
  • Kids open lemonade stand to celebrate mom who beat blood disorder

    Kids open lemonade stand to celebrate mom who beat blood disorder

    Sunday, July 23 2017 8:03 PM EDT2017-07-24 00:03:14 GMT

    SPOKANE, Wash. - "Help Me Hayley" was contacted regarding a local family who has been through a rough couple of months. It's a story of children rallying around their mother to make a family dream come true. Meet Kandis Workman. She says she's been fighting a devastating blood disorder. The countless  appointments and treatments have taken a toll on her young family.

    >>

    SPOKANE, Wash. - "Help Me Hayley" was contacted regarding a local family who has been through a rough couple of months. It's a story of children rallying around their mother to make a family dream come true. Meet Kandis Workman. She says she's been fighting a devastating blood disorder. The countless  appointments and treatments have taken a toll on her young family.

    >>