Family charged more than $3,000 in back bills from power company - Spokane, North Idaho News & Weather KHQ.com

Family charged more than $3,000 in back bills from power company

Posted: Updated:
When Diane Kipp and her husband got their electric bill in the mail  in late September , they were shocked to find out they owed more than $3,000  dollars in charges they didn't even know they had. When Diane Kipp and her husband got their electric bill in the mail in late September , they were shocked to find out they owed more than $3,000 dollars in charges they didn't even know they had.
SPOKANE VALLEY, Wash. -

When Diane Kipp and her husband got their electric bill in the mail in late September , they were shocked to find out they owed more than $3,000 dollars in charges they didn't even know they had. Diane said her family hadn't noticed anything unusual about their monthly electric bill until her family's electric provider, Vera Water & Power, told her in a letter that their meter hadn't been correctly communicating their family's usage to the company.

"I'm really just in shock," Diane told KHQ. "I mean, $3,000. That's huge."

Diane and her family were unknowingly paying less than they owed for years, and now the company wants them to pay up the difference over the next three years. But Diane thinks she shouldn't owe them the money, since the mistake was on the company's end. She's filed an appeal with Vera Water & Power.

Michael DeVleming, the Customer Service Director for Vera Water & Power said they are taking a couple weeks to review Diane's case, and doing their best to work with her.

"We'll make it easy on her to get it paid back," DeVleming said.

Diane's family isn't the only one affected by this problem. DeVleming said about 13 customers received a larger bill than they should have . Michael said that one thing customers can do to avoid charges like these, is to physically check the meter on the side of your house, and make sure the numbers on the meter match what you're being billed.

  • Most Popular StoriesMost Popular StoriesMore>>

  • Family tries euthanizing cat after he walked 12 miles to return home

    Family tries euthanizing cat after he walked 12 miles to return home

    Thursday, April 19 2018 1:23 AM EDT2018-04-19 05:23:12 GMT
    @a.cat.named.toby@a.cat.named.toby
    @a.cat.named.toby@a.cat.named.toby

    RALEIGH, North Carolina - A North Carolina family gave their cat away and then tried to euthanize him after he walked 12 miles back to his home. According to the Society for the Prevention of Cruelty to Animals of Wake County, North Carolina, Toby the cat made the long trek back to his family after they tried to give him away. When he returned, they took him to a shelter to put him down. The shelter called the SPCA to ask if they would help 

    >>

    RALEIGH, North Carolina - A North Carolina family gave their cat away and then tried to euthanize him after he walked 12 miles back to his home. According to the Society for the Prevention of Cruelty to Animals of Wake County, North Carolina, Toby the cat made the long trek back to his family after they tried to give him away. When he returned, they took him to a shelter to put him down. The shelter called the SPCA to ask if they would help 

    >>
  • Toddler shoots pregnant mom outside Indiana thrift store

    Toddler shoots pregnant mom outside Indiana thrift store

    Wednesday, April 18 2018 4:40 PM EDT2018-04-18 20:40:25 GMT

    MERRILVILLE, Indiana - An Indiana woman is in critical but stable condition after her 3-year-old daughter accidentally shot her with a gun her father left in the car. Police in Merrillville say two small children were waiting in the car with their mother while their father shopped inside a thrift store when the shooting happened Tuesday afternoon.

    >>

    MERRILVILLE, Indiana - An Indiana woman is in critical but stable condition after her 3-year-old daughter accidentally shot her with a gun her father left in the car. Police in Merrillville say two small children were waiting in the car with their mother while their father shopped inside a thrift store when the shooting happened Tuesday afternoon.

    >>
  • Community comes together at candlelight vigil for Medical Lake students

    Community comes together at candlelight vigil for Medical Lake students

    Thursday, April 19 2018 2:14 AM EDT2018-04-19 06:14:13 GMT

    MEDICAL LAKE, Wash. - It was an incredibly emotional night in Medical Lake as a candlelight vigil was held in this community that continues to heal. The Medical Lake family gathered tonight to be with each other and be there for each other.  On Saturday, 17-year-old Journey Tueller was killed, and three other students, Laci Sica, Savannah Sutton and Hailey Gross were injured in a crash as they were on their way to catch a team bus. 

    >>

    MEDICAL LAKE, Wash. - It was an incredibly emotional night in Medical Lake as a candlelight vigil was held in this community that continues to heal. The Medical Lake family gathered tonight to be with each other and be there for each other.  On Saturday, 17-year-old Journey Tueller was killed, and three other students, Laci Sica, Savannah Sutton and Hailey Gross were injured in a crash as they were on their way to catch a team bus. 

    >>
HD DOPPLER 6i
/
  • Top Stories from KHQHomeMore>>

  • Michigan mother leaves 2 infant girls in suitcase on curb

    Michigan mother leaves 2 infant girls in suitcase on curb

    Thursday, April 19 2018 11:16 AM EDT2018-04-19 15:16:15 GMT

    FLINT, Mich. - Police say a 26-year-old Michigan woman left her two infant daughters inside a suitcase on the side of the road as child welfare workers arrived to take the children away. Police say officers assisting Child Protective Services workers Wednesday were unable to find the children inside the Flint home, about 50 miles northwest of Detroit.

    >>

    FLINT, Mich. - Police say a 26-year-old Michigan woman left her two infant daughters inside a suitcase on the side of the road as child welfare workers arrived to take the children away. Police say officers assisting Child Protective Services workers Wednesday were unable to find the children inside the Flint home, about 50 miles northwest of Detroit.

    >>
  • 'Seinfeld' actor shows up at Devils game with face painted

    'Seinfeld' actor shows up at Devils game with face painted

    Thursday, April 19 2018 10:56 AM EDT2018-04-19 14:56:39 GMT

    NEWARK, N.J. - Life imitated art at the Stanley Cup playoffs as the actor who played Puddy on the TV sitcom "Seinfeld" showed up at the game with his face painted as a New Jersey Devils fan. Patrick Warburton is a Devils fan and in a 1995 episode of the hit show he appeared with his face painted in red and green. 

    >>

    NEWARK, N.J. - Life imitated art at the Stanley Cup playoffs as the actor who played Puddy on the TV sitcom "Seinfeld" showed up at the game with his face painted as a New Jersey Devils fan. Patrick Warburton is a Devils fan and in a 1995 episode of the hit show he appeared with his face painted in red and green. 

    >>
  • Louisiana homeowner finds naked intruder in her tub, eating Cheetos

    Louisiana homeowner finds naked intruder in her tub, eating Cheetos

    Thursday, April 19 2018 9:29 AM EDT2018-04-19 13:29:24 GMT
    PHOTO: Ouachita County Sheriff's OfficePHOTO: Ouachita County Sheriff's Office

    MONROE, La. - Police in Louisiana say a woman came home to discover a naked stranger in her tub, eating her Cheetos while taking a bath. A Monroe police affidavit says 29-year-old Evelyn Washington was arrested on burglary and property damage charges. The Fort Worth Star-Telegram reports that a responding officer found "a full tub of water and a plate of food along with half eaten Cheetos belonging to the victim on the toilet next to the tub."   

    >>

    MONROE, La. - Police in Louisiana say a woman came home to discover a naked stranger in her tub, eating her Cheetos while taking a bath. A Monroe police affidavit says 29-year-old Evelyn Washington was arrested on burglary and property damage charges. The Fort Worth Star-Telegram reports that a responding officer found "a full tub of water and a plate of food along with half eaten Cheetos belonging to the victim on the toilet next to the tub."   

    >>