WA Health Exchange Glitch Cancels 6,000 Accounts - Spokane, North Idaho News & Weather KHQ.com

WA Health Exchange Glitch Cancels 6,000 Accounts

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Washington Health Exchange Accidentally Cancels 6,000 Accounts Washington Health Exchange Accidentally Cancels 6,000 Accounts
WASHINGTON - If you signed up for health insurance through the Washington Health Care Exchange, your coverage may have been canceled. The exchange says it appears an automated process accidentally canceled about 6,000 people's enrollment plans and payments for coverage that was supposed to start on January 1st, 2015. 

CEO Richard Onizuka says the company will work to re-confirm health care for all of those people. Onizuka released a statement, apologizing for the inconvenience, and saying the exchange does not take the issue lightly. 

Health Plan Finder employees will be contacting the people whose coverage and payments have been canceled, either via email or mail depending on their communication preferences. 

If you are an affected customer, the exchange says there are a few things you should do by 5 p.m. on December 23rd to make sure you have coverage come January 1st: 

First, sign on www.WAhealthplanfinder.org and go to your account home screen. Click on the "Select Plan" hyperlink under "My Household Coverage" and select a qualified health plan. Then, you'll need to re-submit your payment since your previous payments submitted to the health plan finder will not be deducted from your account. 

If you need any extra help navigating the website or figuring out how to re-enroll for coverage, you can also call the customer support center for the Washington Health Care Exchange at 1-855-923-4633. 

The Exchange Board has approved a motion to conduct a full review of the code and architecture behind the Washington Healthplanfinder marketplace. The CEO says the exchange is committed to providing a better customer experience to Washington residents, and is taking aggressive steps to ensure its IT vendors are delivering a quality product.

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