Surviving one of the busiest return days of the year - Spokane, North Idaho News & Weather KHQ.com

Surviving one of the busiest return days of the year

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The lines at the Customer Service desk at the Fred Meyer in Coeur d'Alene weren't out the door, but they were consistently full. The lines at the Customer Service desk at the Fred Meyer in Coeur d'Alene weren't out the door, but they were consistently full.
COEUR D'ALENE, Idaho -

The lines at the Customer Service desk at the Fred Meyer in Coeur d'Alene weren't out the door, but they were consistently full. Claudia Frasca, who's been working as a customer service associate in Fred Meyer for more than 15 years, says a "sunny disposition" is key to surviving days like the day after Christmas. A day commonly referred to as one of the busiest return days of the year.

"It just helps you get through the day, because you know it's going to be busy," says Frasca.

Frasca says on the day after Christmas she'll usually run more than 200 transactions on a single till, that compared to a little more than 100 on an average weekday.

"It's about double the work," says Frasca.

Frasca says this day is fun, and that's because she's working with her best friend, Colleen Rogstad.

"We call her (Frasca) the Queen and then everyone would tease me because I've been here so long with her that they just started calling me the princess," says Rogstad, sporting a name tag that says "Princess" under her name.

The two have been working together for 14 years. In the time that they've been working in customer service, they've also noticed that while the lines are consistently full, the day after Christmas is no longer that busy.

"The third, fourth, maybe even the first week is a heavy return week." Says Rogstad. "The first or second day are not that busy, I think a lot of folks anticipate they'll be very, very busy, so they wait and put it off. But then when everybody puts it off it makes the other days busier."

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