Surviving one of the busiest return days of the year - Spokane, North Idaho News & Weather KHQ.com

Surviving one of the busiest return days of the year

Posted: Updated:
The lines at the Customer Service desk at the Fred Meyer in Coeur d'Alene weren't out the door, but they were consistently full. The lines at the Customer Service desk at the Fred Meyer in Coeur d'Alene weren't out the door, but they were consistently full.
COEUR D'ALENE, Idaho -

The lines at the Customer Service desk at the Fred Meyer in Coeur d'Alene weren't out the door, but they were consistently full. Claudia Frasca, who's been working as a customer service associate in Fred Meyer for more than 15 years, says a "sunny disposition" is key to surviving days like the day after Christmas. A day commonly referred to as one of the busiest return days of the year.

"It just helps you get through the day, because you know it's going to be busy," says Frasca.

Frasca says on the day after Christmas she'll usually run more than 200 transactions on a single till, that compared to a little more than 100 on an average weekday.

"It's about double the work," says Frasca.

Frasca says this day is fun, and that's because she's working with her best friend, Colleen Rogstad.

"We call her (Frasca) the Queen and then everyone would tease me because I've been here so long with her that they just started calling me the princess," says Rogstad, sporting a name tag that says "Princess" under her name.

The two have been working together for 14 years. In the time that they've been working in customer service, they've also noticed that while the lines are consistently full, the day after Christmas is no longer that busy.

"The third, fourth, maybe even the first week is a heavy return week." Says Rogstad. "The first or second day are not that busy, I think a lot of folks anticipate they'll be very, very busy, so they wait and put it off. But then when everybody puts it off it makes the other days busier."

  • Most Popular StoriesMost Popular StoriesMore>>

  • Woman prevents girl's kidnapping by pretending to be her mother

    Woman prevents girl's kidnapping by pretending to be her mother

    Saturday, February 24 2018 5:24 PM EST2018-02-24 22:24:02 GMT
    Santa Ana Police DepartmentSanta Ana Police Department
    Santa Ana Police DepartmentSanta Ana Police Department

    SANTA ANA, Calif. - A woman was arrested Wednesday after she allegedly tried to kidnap a 12-year-old girl who was on her way to school in Santa Ana, California. Police are crediting another woman with preventing it from happening.  KTLA reports that Amy Martinez was on her way to Lathrop Intermediate School when she was confronted by a woman who was described as homeless. "She just came up to me and went like this," Amy said, simulating a bear-hug.

    >>

    SANTA ANA, Calif. - A woman was arrested Wednesday after she allegedly tried to kidnap a 12-year-old girl who was on her way to school in Santa Ana, California. Police are crediting another woman with preventing it from happening.  KTLA reports that Amy Martinez was on her way to Lathrop Intermediate School when she was confronted by a woman who was described as homeless. "She just came up to me and went like this," Amy said, simulating a bear-hug.

    >>
  • Surgical team removes 4 pound brain tumor from man in Mumbai

    Surgical team removes 4 pound brain tumor from man in Mumbai

    Saturday, February 24 2018 4:53 PM EST2018-02-24 21:53:46 GMT
    NBC NewsNBC News
    NBC NewsNBC News

    MUMBAI - A surgical team in India successfully removed a massive brain tumor from a man Thursday, weighing over 4 pounds. It was a lengthy, nearly seven-hour procedure and doctors believe it could be the heaviest ever recorded.  The tumor, which protruded from the top of the man's skull, was so large that it seemed “like a head on top of another head,” Trimurti Nadkarni, head of the neurosurgery department at Nair Hospital, told the Indian Express.

    >>

    MUMBAI - A surgical team in India successfully removed a massive brain tumor from a man Thursday, weighing over 4 pounds. It was a lengthy, nearly seven-hour procedure and doctors believe it could be the heaviest ever recorded.  The tumor, which protruded from the top of the man's skull, was so large that it seemed “like a head on top of another head,” Trimurti Nadkarni, head of the neurosurgery department at Nair Hospital, told the Indian Express.

    >>
  • Team USA skier Gus Kenworthy rescues puppy from Korean dog meat farm

    Team USA skier Gus Kenworthy rescues puppy from Korean dog meat farm

    Saturday, February 24 2018 11:49 PM EST2018-02-25 04:49:26 GMT
    Courtesy @guskenworthyCourtesy @guskenworthy

    PYEONGCHANG, South Korea - Team USA’s Gus Kenworthy is leaving the Winter Olympics with a new rescue pet, once again. In 2014, the freestyle skier went through the long process of bringing two puppies he found near Olympic Village in Sochi, Russia, back home to America.  In a lengthy Instagram post, Kenworthy announced Friday that he and his boyfriend, actor Matthew Wilkas, visited one of South Korea’s 17,000 dog meat 

    >>

    PYEONGCHANG, South Korea - Team USA’s Gus Kenworthy is leaving the Winter Olympics with a new rescue pet, once again. In 2014, the freestyle skier went through the long process of bringing two puppies he found near Olympic Village in Sochi, Russia, back home to America.  In a lengthy Instagram post, Kenworthy announced Friday that he and his boyfriend, actor Matthew Wilkas, visited one of South Korea’s 17,000 dog meat 

    >>
HD DOPPLER 6i
/
  • Top Stories from KHQHomeMore>>

  • Coast Guard rescues 68-year-old hiker after fall from Clallam County waterfall

    Coast Guard rescues 68-year-old hiker after fall from Clallam County waterfall

    Saturday, February 24 2018 11:51 PM EST2018-02-25 04:51:50 GMT

    SEATTLE, Wash. - A Coast Guard aircrew medevaced a 68-year-old hiker who suffered reportedly non-life threatening shoulder and back injuries after he fell from the Hoko Waterfall in Clallam County, Saturday. The MH-65 Dolphin helicopter crew, from Coast Guard Air Station/Sector Field Office Port Angeles, safely transported the hiker to the air station where he was transferred to waiting emergency medical service personnel, who 

    >>

    SEATTLE, Wash. - A Coast Guard aircrew medevaced a 68-year-old hiker who suffered reportedly non-life threatening shoulder and back injuries after he fell from the Hoko Waterfall in Clallam County, Saturday. The MH-65 Dolphin helicopter crew, from Coast Guard Air Station/Sector Field Office Port Angeles, safely transported the hiker to the air station where he was transferred to waiting emergency medical service personnel, who 

    >>
  • Team USA skier Gus Kenworthy rescues puppy from Korean dog meat farm

    Team USA skier Gus Kenworthy rescues puppy from Korean dog meat farm

    Saturday, February 24 2018 11:49 PM EST2018-02-25 04:49:26 GMT
    Courtesy @guskenworthyCourtesy @guskenworthy

    PYEONGCHANG, South Korea - Team USA’s Gus Kenworthy is leaving the Winter Olympics with a new rescue pet, once again. In 2014, the freestyle skier went through the long process of bringing two puppies he found near Olympic Village in Sochi, Russia, back home to America.  In a lengthy Instagram post, Kenworthy announced Friday that he and his boyfriend, actor Matthew Wilkas, visited one of South Korea’s 17,000 dog meat 

    >>

    PYEONGCHANG, South Korea - Team USA’s Gus Kenworthy is leaving the Winter Olympics with a new rescue pet, once again. In 2014, the freestyle skier went through the long process of bringing two puppies he found near Olympic Village in Sochi, Russia, back home to America.  In a lengthy Instagram post, Kenworthy announced Friday that he and his boyfriend, actor Matthew Wilkas, visited one of South Korea’s 17,000 dog meat 

    >>
  • World-famous evangelist Billy Graham's body travels 130 miles in procession to his hometown

    World-famous evangelist Billy Graham's body travels 130 miles in procession to his hometown

    Saturday, February 24 2018 10:54 PM EST2018-02-25 03:54:00 GMT

    ASHEVILLE, N.C.  (AP) - The Latest on the procession for the Rev. Billy Graham (all times local):  3:30 p.m. The body of the Rev. Billy Graham has reached the library bearing his name, ending a journey which took him down North Carolina roads filled with mourners paying their final respects.  The procession reached the Billy Graham Library literally four hours after it left the training center to head for Charlotte, where the evangelist was born. 

    >>

    ASHEVILLE, N.C.  (AP) - The Latest on the procession for the Rev. Billy Graham (all times local):  3:30 p.m. The body of the Rev. Billy Graham has reached the library bearing his name, ending a journey which took him down North Carolina roads filled with mourners paying their final respects.  The procession reached the Billy Graham Library literally four hours after it left the training center to head for Charlotte, where the evangelist was born. 

    >>