Alaska restaurant 'fires' customer after furious complaint - Spokane, North Idaho News & Weather KHQ.com

Alaska restaurant 'fires' customer after furious complaint

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The customer called Little Italy Restaurante in Anchorage to loudly complain after the delivery employee mixed up an order, claiming the driver was using drugs. (PHOTO: Facebook) The customer called Little Italy Restaurante in Anchorage to loudly complain after the delivery employee mixed up an order, claiming the driver was using drugs. (PHOTO: Facebook)
ANCHORAGE, Alaska -

"The customer is always right," right? Anyone who has ever worked in retail will tell you that is not always true and many times we wish we could sever the relationship with the rude customer, however in an effort to keep our jobs, we grin and bear it. 

However, one restaurant in Alaska is being widely praised for "firing" a customer after they say the customer berated an autistic employee. 

Little Italy Restaurante in Anchorage said in a Facebook post this week they received a complaint about one of their delivery drivers. 

"The customer wasn't simply complaining, he was ranting and foul. He informed us our driver was an idiot and strung out on drugs and was FURIOUS!" the post read. 

The manager said their employee kindly explained to the customer that the driver was not on drugs, and does not drink, but is autistic and has a slight speech impediment. The customer called the employee a liar, said a few more "choice words" and then hung up. 

(Again, if you've worked in any customer service job, you know this customer. You've served this customer.) 

When the driver returned from the delivery, he was a little shaken up. The driver said during the delivery he had mixed up a pouch of food, but quickly retrieved the correct order from his car. Mistakes happen, right? But according to the driver, the customer wasn't happy with the extra few seconds he had to wait and berated him and then called him a name the restaurant cared not to repeat in their post. 

"It isn't the first time I've had a comment about this employee, but normally, as soon as I explain, they are always VERY understanding that the mannerisms had a reason," the manager said. 

"This driver has worked for us for two years. He is a seriously accomplished University student, has an amazingly inquisitive personality, a wicked sense of humor and one helluva work ethic!" they continued. "You would think, in the year 2015 the majority of the population would have learned or at least heard about autism. I understand that there is a large portion of our population that is content to remain uninformed and uneducated, but that doesn't give them to right to take that ignorance and turn it into a foul mouthed rant on two of my employees!"

The manager said they pondered what to do about the situation. They pondered if they should write the post on Facebook, and if so, how? Then considering the circumstances, the manager came up with the only solution they could:

"Therefore, we have fired this customer. That address, that name and phone number will be tagged with a DO NOT DELIVER DO NOT ACCEPT ORDER message." 

While the customer may never know of the decision, or care, the restaurant is receiving universal praise for stepping up and standing by their employee. 

Three days after going up, and as of Friday afternoon, the post has nearly 20,000 likes, 5,300 shares, and 2100 comments. 

What do you think? Should more businesses take this approach or will that kill their business to not cater to those *ahem*, "picky" customers. 

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