Help Me Hayley: Man says Spokane dry cleaner misplaced all his c - Spokane, North Idaho News & Weather KHQ.com

Help Me Hayley: Man says Spokane dry cleaner misplaced all his clothes

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SPOKANE, Wash. -

A man says a local dry cleaner company misplaced the majority of his professional wardrobe. He reached out to KHQ's Hayley Guenthner and asked for help

Stan Knox dropped off several shirts to the Beacon Cleaners on Spokane's South Hill. He said when he went to pick them up, he was told the company had no record of his stuff.

"I just want my clothes," he said. 

Stan admits he didn't do himself any favors by losing his receipt.

"(The employee) went to try to find the clothes for me," he said. "She told me they weren't there. She advised me to check my closet at home."

Stan was adamant the mix up was not on his end.

"She wasn't trying to help me any further past that," he said.

But Hayley Guenthner certainly was. Stan reached and she got right to work, First going to the Beacon Cleaners location in person and making phone calls. Hayley too was initially Told by staff that they had no record of Stan's stuff. She then tracked down the owner who assured her he'd look into it. Within a few hours, good news came.

"I got a call from the owner I believe," Stan said. "He told me they found my clothes. They didn't have a tag on them. If you all wouldn't have helped me out, I don't think I'd have my clothes."

We investigated how this even happened. Staff said Stan's clothes somehow got lumped together with another customer's in a bag. The business has taken immediate action to ensure this doesn't happen again. They have new bags for clothing with a sealed pouch for a name tag.     

The owner of Beacon Cleaners did have each staff member involved write up an explanation and summary of the incident.

He says he's confident the new bags will prevent anything like this from happening again.

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