Help Me Hayley: Freezing woman gets furnace repaired - Spokane, North Idaho News & Weather KHQ.com

Help Me Hayley: Freezing woman gets furnace repaired

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SPOKANE, Wash. -

This winter has been brutal on many of us. Frigid temperatures can wreak havoc, especially on our homes. One local woman knows that all too well. That's when she said, "Help Me Hayley."

"It's scary to have no heat in your house, it is," said Helen Desnberg. "When you're cold you can't even think straight."

Helen said she did whatever she could to survive after her furnace broke several weeks ago.

"I had a coat on, I had gloves on," she said.     

The furnace was given to her through SNAP's weatherization program. She already survives on a very limited income, so the cost to get it fixed was overwhelming. She said she couldn't get a straight answer from crews who came to scope out the issue.

"I've had numerous calls," she said. "I've been misdiagnosed as far as repairs needed."

Helen said she felt desperate.

"I just kept saying, please God, please don't let me freeze," she said. "That's what I prayed."

That's when she contacted our Hayley Guenthner.

"I've seen her help people," she said.

So, Hayley decided to be there in person the next time repair crews were at Helen's home. She spoke with Double R Heating and Air Conditioning and was told the bill to get her furnace running again was more than $300. Hayley then spoke with the owner of the company who graciously decided to wipe that bill down to $0.

"You know we live in this town, we're all neighbors," the owner said. "You see someone in need and you help them out. It's not always about the money.

Helen was left in tears, so grateful for our kindhearted community.

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