Customers frustrated after Positive Changes leaves them hanging - Spokane, North Idaho News & Weather KHQ.com

Customers frustrated after Positive Changes leaves them hanging

Posted: Updated:
SPOKANE, Wash. -

There's frustration surrounding a North Spokane business called Positive Changes Hypnosis. Over the past few days, customers said they could not get in for their appointments.

"Very baffled," said one customer who wished to remain anonymous. There's currently a sign outside on the locked doors at Positive Changes that no customer expected to see. The sign reads, "In observance of Easter, our center will be closed Good Friday through next week.*

"They actually sent me texts on Wednesday wanting me to confirm that I was going to be here and I did," said the customer. Her appointment for Friday was scheduled for 1:00 p.m.

KHQ waited outside the doors for an hour on Friday and found at least half a dozen people trying to get to their appointment. So what has been happening behind those closed doors? We heard from one employee who wished to remain anonymous. "Last week on Thursday, there was an employee meeting and one of the managers from corporate came in and told us as of 5 o'clock of that day, we were closing our doors and there was no future notice as to what would be happening with the clients and how they would be serviced," he said.

We left messages with the CEO Sheryl Manchester and with corporate. The corporate office in Iowa now has a voice recording that says, "If you are calling for one of the franchise centers located in Bellevue, Washington, Spokane, Washington, Beaverton, Oregon or Boise, Idaho, please leave a message." On the corporate website, listing operating hours, several locations, including Spokane's, are left blank.

We went back to the Spokane business on Monday and knocked on locked corporate doors and the two people who saw us did not open the door and could not answer questions related to the business.  

According to the Better Business Bureau, in the last 3 years, there have been 18 filed complaints. 13 of them have to do with product or service.

As of Tuesday, there are still no answers.

The employee KHQ spoke with also said he has left messages with the corporate office and has not received a call back. The sign on the door at Positive Changes says its closed through this week.  

We'll keep you posted on whether customers are able to return for services next Monday.  

  • Most Popular StoriesMost Popular StoriesMore>>

  • Good Samaritans save woman from verbal attack on Centennial Trail

    Good Samaritans save woman from verbal attack on Centennial Trail

    Friday, August 18 2017 2:37 AM EDT2017-08-18 06:37:45 GMT

    SPOKANE, Wash. - Evanlene Melting Tallow wanted to hit the centennial trail for a bike ride and train for her next cycling event. When she got to the end of the trail near Argonne road in Spokane Valley, what happened next left her in shock.   "He looked up and as soon as he seen me oh my gosh he started yelling at me started calling me a C*** and telling me to learn English and go back where I came from and a piece of dirt and all this other 

    >>

    SPOKANE, Wash. - Evanlene Melting Tallow wanted to hit the centennial trail for a bike ride and train for her next cycling event. When she got to the end of the trail near Argonne road in Spokane Valley, what happened next left her in shock.   "He looked up and as soon as he seen me oh my gosh he started yelling at me started calling me a C*** and telling me to learn English and go back where I came from and a piece of dirt and all this other 

    >>
  • 3 Spokane Valley children killed in Alberta crash

    3 Spokane Valley children killed in Alberta crash

    Friday, August 18 2017 4:49 PM EDT2017-08-18 20:49:08 GMT

    HANNA, Alberta - Three Spokane Valley children were killed in a car crash in Alberta earlier this week.  RCMP in Hanna, Alberta responded to the crash on Wednesday evening near the intersection of Highway 36 and 570. Investigation shows an SUV traveling westbound on Highway 570 collided with a semi-truck traveling south on Highway 36. The driver and the adult passenger of the SUV were taken to a Calgary hospital. 

    >>

    HANNA, Alberta - Three Spokane Valley children were killed in a car crash in Alberta earlier this week.  RCMP in Hanna, Alberta responded to the crash on Wednesday evening near the intersection of Highway 36 and 570. Investigation shows an SUV traveling westbound on Highway 570 collided with a semi-truck traveling south on Highway 36. The driver and the adult passenger of the SUV were taken to a Calgary hospital. 

    >>
  • Court documents in fatal downtown Spokane shooting: 'Oh my God, I thought the safety was on'

    Court documents in fatal downtown Spokane shooting: 'Oh my God, I thought the safety was on'

    Thursday, August 17 2017 1:59 PM EDT2017-08-17 17:59:47 GMT

    SPOKANE, Wash. - The 16-year-old boy who shot and killed a man inside a car in downtown Spokane this week thought the safety of the gun was on, according to newly released court documents.  Spokane Police were called to a reported shooting in downtown on Tuesday near Washington and Spokane Falls Boulevard. 

    >>

    SPOKANE, Wash. - The 16-year-old boy who police believe shot and killed a man inside a car in downtown Spokane this week thought the safety of the gun was on, according to newly released court documents.  Spokane Police were called to a reported shooting in downtown on Tuesday near Washington and Spokane Falls Boulevard. 

    >>
HD DOPPLER 6i
/
  • Top Stories from KHQHomeMore>>

  • Health advisory issued for Spicer Pond

    Health advisory issued for Spicer Pond

    Friday, August 18 2017 7:01 PM EDT2017-08-18 23:01:47 GMT

    ST. MARIES, Idaho - Panhandle Health District and the Idaho Department of Environmental Quality have issued a health advisory for Spicer Pond in Benewah County.  Water quality monitoring confirmed the presence of blue-green algae, which has the potential to produce dangerous toxins.  Pets, children, the elderly, and people with compromised immune systems are most at risk of harmful exposure to the cyanobacteria.  Spicer Pond is a 

    >>

    ST. MARIES, Idaho - Panhandle Health District and the Idaho Department of Environmental Quality have issued a health advisory for Spicer Pond in Benewah County.  Water quality monitoring confirmed the presence of blue-green algae, which has the potential to produce dangerous toxins.  Pets, children, the elderly, and people with compromised immune systems are most at risk of harmful exposure to the cyanobacteria.  Spicer Pond is a 

    >>
  • Former Valhalla Bar & Grill employee arrested for suspicion of burglarizing restaurant

    Former Valhalla Bar & Grill employee arrested for suspicion of burglarizing restaurant

    Friday, August 18 2017 6:29 PM EDT2017-08-18 22:29:02 GMT
    Courtesy Valhalla Bar & Grill's Facebook pageCourtesy Valhalla Bar & Grill's Facebook page

    PULLMAN, Wash. - Pullman Police say 22-year-old Stuart H Schmidtke was arrested Friday on suspicion of burglarizing Valhalla Bar and Grill in Pullman over two weeks ago.  Officers were called to the restaurant July 30th after receiving a call that someone had broken the glass door of the business and stole money and a cash box.  Employees at Mr. Z's Casino later reported a man gambling with money bundled 'in a unique way,' identical to the money stolen from Valhalla. 

    >>

    PULLMAN, Wash. - Pullman Police say 22-year-old Stuart H Schmidtke was arrested Friday on suspicion of burglarizing Valhalla Bar and Grill in Pullman over two weeks ago.  Officers were called to the restaurant July 30th after receiving a call that someone had broken the glass door of the business and stole money and a cash box.  Employees at Mr. Z's Casino later reported a man gambling with money bundled 'in a unique way,' identical to the money stolen from Valhalla. 

    >>
  • Evacuations ordered for growing fire in Stevens County near Colville

    Evacuations ordered for growing fire in Stevens County near Colville

    Friday, August 18 2017 6:24 PM EDT2017-08-18 22:24:44 GMT
    Evacuations ordered for growing fire in Stevens County near ColvilleEvacuations ordered for growing fire in Stevens County near Colville

    STEVENS COUNTY, Wash. - Evacuations are being ordered for a fast moving wildfire 4 mile west of Colville in the Gold Creek Loop area.  According to Stevens County Sheriff's Office, the fire is currently 20 acres in size.  If you are in an evacuation area, you will be notified via the 911 mass notification system called HyperReach.  Fire Districts 3, 6, 5 and Department of Natural Resources are attacking the fire with manpower, dozers and 

    >>

    STEVENS COUNTY, Wash. - Evacuations are being ordered for a fast moving wildfire 4 mile west of Colville in the Gold Creek Loop area.  According to Stevens County Sheriff's Office, the fire is currently 20 acres in size.  If you are in an evacuation area, you will be notified via the 911 mass notification system called HyperReach.  Fire Districts 3, 6, 5 and Department of Natural Resources are attacking the fire with manpower, dozers and 

    >>