Customers frustrated after Positive Changes leaves them hanging - Spokane, North Idaho News & Weather KHQ.com

Customers frustrated after Positive Changes leaves them hanging

Posted: Updated:
SPOKANE, Wash. -

There's frustration surrounding a North Spokane business called Positive Changes Hypnosis. Over the past few days, customers said they could not get in for their appointments.

"Very baffled," said one customer who wished to remain anonymous. There's currently a sign outside on the locked doors at Positive Changes that no customer expected to see. The sign reads, "In observance of Easter, our center will be closed Good Friday through next week.*

"They actually sent me texts on Wednesday wanting me to confirm that I was going to be here and I did," said the customer. Her appointment for Friday was scheduled for 1:00 p.m.

KHQ waited outside the doors for an hour on Friday and found at least half a dozen people trying to get to their appointment. So what has been happening behind those closed doors? We heard from one employee who wished to remain anonymous. "Last week on Thursday, there was an employee meeting and one of the managers from corporate came in and told us as of 5 o'clock of that day, we were closing our doors and there was no future notice as to what would be happening with the clients and how they would be serviced," he said.

We left messages with the CEO Sheryl Manchester and with corporate. The corporate office in Iowa now has a voice recording that says, "If you are calling for one of the franchise centers located in Bellevue, Washington, Spokane, Washington, Beaverton, Oregon or Boise, Idaho, please leave a message." On the corporate website, listing operating hours, several locations, including Spokane's, are left blank.

We went back to the Spokane business on Monday and knocked on locked corporate doors and the two people who saw us did not open the door and could not answer questions related to the business.  

According to the Better Business Bureau, in the last 3 years, there have been 18 filed complaints. 13 of them have to do with product or service.

As of Tuesday, there are still no answers.

The employee KHQ spoke with also said he has left messages with the corporate office and has not received a call back. The sign on the door at Positive Changes says its closed through this week.  

We'll keep you posted on whether customers are able to return for services next Monday.  

  • Most Popular StoriesMost Popular StoriesMore>>

  • Spokane cat is probably bigger than your dog

    Spokane cat is probably bigger than your dog

    Monday, May 22 2017 9:44 PM EDT2017-05-23 01:44:43 GMT

    KHQ.COM - An average house cat weighs between 7-10 pounds but one Spokane woman has a cat whose size is almost unheard of. Out of the corner of your eye, Ollie might be mistaken for a dog... he's that big! Not your normal house cat, Ollie is a Savannah cat, a hybrid breed that's a cross between a serval cat and a domestic cat. So while it's not surprising that he's bigger than a domestic cat, his size is still shocking.

    >>

    KHQ.COM - An average house cat weighs between 7-10 pounds but one Spokane woman has a cat whose size is almost unheard of. Out of the corner of your eye, Ollie might be mistaken for a dog... he's that big! Not your normal house cat, Ollie is a Savannah cat, a hybrid breed that's a cross between a serval cat and a domestic cat. So while it's not surprising that he's bigger than a domestic cat, his size is still shocking.

    >>
  • Searchers return to campsite where toddler went missing

    Searchers return to campsite where toddler went missing

    Sunday, May 21 2017 5:45 PM EDT2017-05-21 21:45:55 GMT

    BOISE, Idaho (AP) - Almost two years after a toddler disappeared during a camping trip with his family, investigators plan to return to the campsite to search for new evidence.  Lemhi County Sheriff Steve Penner told KTVB-TV last week that deputies will return to the campground outside of Leadore, Idaho once the weather improves.

    >>

    BOISE, Idaho (AP) - Almost two years after a toddler disappeared during a camping trip with his family, investigators plan to return to the campsite to search for new evidence.  Lemhi County Sheriff Steve Penner told KTVB-TV last week that deputies will return to the campground outside of Leadore, Idaho once the weather improves.

    >>
  • WATCH: Mom's video warning others of tick paralysis goes viral

    WATCH: Mom's video warning others of tick paralysis goes viral

    Sunday, May 21 2017 7:13 PM EDT2017-05-21 23:13:48 GMT

    LA GRANDE, Ore. - We've told you about tick paralysis before on KHQ, but one Oregon mother's scary video of her daughter showing the effects of tick paralysis has gone viral on Facebook since it was first posted last week.

    >>

    LA GRANDE, Ore. - We've told you about tick paralysis before on KHQ, but one Oregon mother's scary video of her daughter showing the effects of tick paralysis has gone viral on Facebook since it was first posted last week.

    >>
HD DOPPLER 6i
/
  • Top Stories from KHQHomeMore>>

  • Police raise toll to 22 at Ariana Grande concert

    Police raise toll to 22 at Ariana Grande concert

    Tuesday, May 23 2017 2:28 AM EDT2017-05-23 06:28:15 GMT

    LONDON (AP) - Greater Manchester Police say 22 people died in an attack on concert-goers at an Ariana Grande performance in northern England. Chief Constable Ian Hopkins said Tuesday the attacker used an explosive device. Police are trying to determine if the attacker acted alone or had support.

    >>

    LONDON (AP) - Greater Manchester Police say 22 people died in an attack on concert-goers at an Ariana Grande performance in northern England. Chief Constable Ian Hopkins said Tuesday the attacker used an explosive device. Police are trying to determine if the attacker acted alone or had support.

    >>
  • Spokane Police say missing 10-year-old boy found safe

    Spokane Police say missing 10-year-old boy found safe

    Tuesday, May 23 2017 2:20 AM EDT2017-05-23 06:20:13 GMT

    SPOKANE, Wash. - Update: Spokane Police say 10-year-old Jeremy Clough has been found and is safe as of 11:18 p.m. Monday night. 

    >>

    SPOKANE, Wash. - Update: Spokane Police say 10-year-old Jeremy Clough has been found and is safe as of 11:18 p.m. Monday night. 

    >>
  • Steam Plant renovations give new Spokane event center a boost

    Steam Plant renovations give new Spokane event center a boost

    Tuesday, May 23 2017 2:11 AM EDT2017-05-23 06:11:14 GMT

    SPOKANE, Wash. - The Steam Plant will be closed for the next few months, and one local business in downtown Spokane learned that one one door closes, a window opens. "Can you imagine," says Kim Culberson,co-owner of the McGinnity Room.

    >>

    SPOKANE, Wash. - The Steam Plant will be closed for the next few months, and one local business in downtown Spokane learned that one one door closes, a window opens. "Can you imagine," says Kim Culberson,co-owner of the McGinnity Room.

    >>