STA's paratransit policy leaves Spokane Valley woman behind - Spokane, North Idaho News & Weather KHQ.com

STA's paratransit policy leaves Spokane Valley woman behind

Posted: Updated:
SPOKANE VALLEY, Wash. -

A local woman has medical appointments she says he life depends on. She told KHQ's Hayley Guenthner she's struggling to find transportation. She said the STA's para-transit program agreed to help but told her she would have to walk roughly eight blocks each way to hitch a ride. At 83-years-old, that's not something she can do. That's when she said "help me Hayley."

"We've never asked for help from anybody," said Harry Brothers. "We try to do things on our own."

This is new territory for Arlene and Harry Brothers, but they say they are desperate. Arlene has a bad heart and vision issues.

"Every eight weeks, I have to have an injection in my left eye to keep me from going completely blind," Arlene said.

But with Harry often working driving school bus to make ends meet, she's frequently left alone with no way to make it to those appointments. She said she qualified to utilize the para-transit program, but staff said she must walk blocks from her home to get on board. They said eight blocks may as well be eight miles.

"They say there's nothing we can do," Harry said.

The couple called Hayley Guenthner, desperate for some answers.

"Para-transit access is based on reasonable expectations of services," said Brandon Rapez-Betty with the STA. "It is federally regulated."

Hayley learned if you live inside Spokane para-transit's service area, you could be picked up from you door. If you don't, it's on you to make it to their service area. Their routes are something they said they can't budge on. Several hundred people in our community benefit from the service every year, but as it stands now, Arlene cannot be one of them.

"There's always those heartbreaking stories, but we have to follow the federal guidelines," he said "This is one of those situations where it's outside the boundary area."

The couple is clinging to hope the policy may change, before it's too late.

"My god, I just can't do that," Arlene said.

Hayley Guenthner has been digging into alternate resources to give to Arlene. She is meeting up with here again Tuesday.

  • Most Popular StoriesMost Popular StoriesMore>>

  • Skater dies from injuries in Riverfront Park accident

    Skater dies from injuries in Riverfront Park accident

    Sunday, January 21 2018 12:11 AM EST2018-01-21 05:11:18 GMT

    SPOKANE, Wash. - City of Spokane Parks and Recreation officials confirmed Saturday night that a skater injured Friday at Riverfront Park has died from their injuries. The skater fell and was hurt, but additional details about the extent of the injuries were not available. “The City of Spokane is deeply saddened by this horrible tragedy. Our thoughts and prayers are with their family, and we send our deepest condolences,” said Mayor David Condon in a release Saturday.

    >>

    SPOKANE, Wash. - City of Spokane Parks and Recreation officials confirmed Saturday night that a skater injured Friday at Riverfront Park has died from their injuries. The skater fell and was hurt, but additional details about the extent of the injuries were not available. “The City of Spokane is deeply saddened by this horrible tragedy. Our thoughts and prayers are with their family, and we send our deepest condolences,” said Mayor David Condon in a release Saturday.

    >>
  • What you should do if you have the flu

    What you should do if you have the flu

    Thursday, January 18 2018 1:36 AM EST2018-01-18 06:36:55 GMT

    SPOKANE, Wash. - The number of flu cases continue to rise. In Spokane County, more than 300 people have been hospitalized because of it and 14 of them have died. So how do you know you have the flu? KHQ met with Dr. Bob Lutz, Spokane County health officer. He says that the flu is a respiratory illness and if you have it, you’ll know it’s more than a cold. “You have the body aches. Everything hurts. I’ve had people tell me their eyes hurt, their hair hu...

    >>

    SPOKANE, Wash. - The number of flu cases continue to rise. In Spokane County, more than 300 people have been hospitalized because of it and 14 of them have died. So how do you know you have the flu? KHQ met with Dr. Bob Lutz, Spokane County health officer. He says that the flu is a respiratory illness and if you have it, you’ll know it’s more than a cold. “You have the body aches. Everything hurts. I’ve had people tell me their eyes hurt, their hair hu...

    >>
  • Scammers target Spokane Valley grandmother

    Scammers target Spokane Valley grandmother

    Saturday, January 20 2018 9:59 PM EST2018-01-21 02:59:02 GMT

    Spokane Valley, Wash. Karen Viszneki phone rings off the hook. Starting before the sun rises and even after she goes to bed. On a typical day, Karen will receive over 50 different phone calls from scammers. Karen Viszneki signed up with Career Builder a job search engine website in hopes to find a job. “There’s a lot of stress there, to begin with, but I applied on career builder, and since then I would say a week or two receiving nonstop calls," said Karen. The calls

    >>

    Spokane Valley, Wash. Karen Viszneki phone rings off the hook. Starting before the sun rises and even after she goes to bed. On a typical day, Karen will receive over 50 different phone calls from scammers. Karen Viszneki signed up with Career Builder a job search engine website in hopes to find a job. “There’s a lot of stress there, to begin with, but I applied on career builder, and since then I would say a week or two receiving nonstop calls," said Karen. The calls

    >>
HD DOPPLER 6i
/
  • Top Stories from KHQHomeMore>>

  • Skater dies from injuries in Riverfront Park accident

    Skater dies from injuries in Riverfront Park accident

    Sunday, January 21 2018 12:11 AM EST2018-01-21 05:11:18 GMT

    SPOKANE, Wash. - City of Spokane Parks and Recreation officials confirmed Saturday night that a skater injured Friday at Riverfront Park has died from their injuries. The skater fell and was hurt, but additional details about the extent of the injuries were not available. “The City of Spokane is deeply saddened by this horrible tragedy. Our thoughts and prayers are with their family, and we send our deepest condolences,” said Mayor David Condon in a release Saturday.

    >>

    SPOKANE, Wash. - City of Spokane Parks and Recreation officials confirmed Saturday night that a skater injured Friday at Riverfront Park has died from their injuries. The skater fell and was hurt, but additional details about the extent of the injuries were not available. “The City of Spokane is deeply saddened by this horrible tragedy. Our thoughts and prayers are with their family, and we send our deepest condolences,” said Mayor David Condon in a release Saturday.

    >>
  • Scammers target Spokane Valley grandmother

    Scammers target Spokane Valley grandmother

    Saturday, January 20 2018 9:59 PM EST2018-01-21 02:59:02 GMT

    Spokane Valley, Wash. Karen Viszneki phone rings off the hook. Starting before the sun rises and even after she goes to bed. On a typical day, Karen will receive over 50 different phone calls from scammers. Karen Viszneki signed up with Career Builder a job search engine website in hopes to find a job. “There’s a lot of stress there, to begin with, but I applied on career builder, and since then I would say a week or two receiving nonstop calls," said Karen. The calls

    >>

    Spokane Valley, Wash. Karen Viszneki phone rings off the hook. Starting before the sun rises and even after she goes to bed. On a typical day, Karen will receive over 50 different phone calls from scammers. Karen Viszneki signed up with Career Builder a job search engine website in hopes to find a job. “There’s a lot of stress there, to begin with, but I applied on career builder, and since then I would say a week or two receiving nonstop calls," said Karen. The calls

    >>
  • Authorities say Washington teens used dead deer as bait to hunt eagles

    Authorities say Washington teens used dead deer as bait to hunt eagles

    Saturday, January 20 2018 9:24 PM EST2018-01-21 02:24:04 GMT

    KLICKITAT COUNTY, Wash. - The Washington Department of Fish and Wildlife Police say three teens in Klickitat County were using a dead deer to bait and shoot eagles last week.

    >>

    KLICKITAT COUNTY, Wash. - The Washington Department of Fish and Wildlife Police say three teens in Klickitat County were using a dead deer to bait and shoot eagles last week.

    >>