Help Me Hayley: Left out in the Cold - Spokane, North Idaho News & Weather KHQ.com

Help Me Hayley: Left out in the Cold

Posted: Updated:
SPOKANE, Wash. -

With winter weather getting downright nasty in the Inland Northwest, this is no time to be without heat. In fact, not having it could even cost are most vulnerable their lives.

One woman hopes her situation with losing heat will help others avoid the same painful scare. That's why she said "Help Me Hayley."

"I'm 78-years-old," said Mary Terrell. "I'm disabled. I'm a widow. I just don't have the strength anymore. I just don't have the strength."

When Mary first reached out to KHQ's Hayley Guenthner for help, she was panicked.

"I can't live like this," she said.

She said she came home from a trip visiting her children to no heat. Her account for her propane requires her to notify crews when her tank dips to roughly 30 percent. That way, their standard seven to 10 day response time for a re-fill is plenty. Mary told Hayley that because she was gone, she didn't realize what a dire situation she would be coming home to.

"I've been warming up by sitting in my car," she said. "Then I go to the mall and sit. I had to come home. I can't stay at the mall all night.

Mary's heat was restored less 12 hours after we spoke to her. Crews said they made changes to her account to prevent anything like this from happening again. She is now on a "keep full" status. That means the company will constantly check to make sure her levels are good. It's a change they advise anyone needed propane to look into making.

So what about those with a furnace? There are also some simple things crews from Holiday Heating and Air said you can do to hopefully avoid an issue.

First, they say know your system. Get familiar with how it should sound and run. That way if there is anything unusual, you notice quickly. Number two, check your filters monthly. Finally, try not to alter the temperature more than five degrees at a time to prevent over excitation.

  • Most Popular StoriesMost Popular StoriesMore>>

  • What you should do if you have the flu

    What you should do if you have the flu

    Thursday, January 18 2018 1:36 AM EST2018-01-18 06:36:55 GMT

    SPOKANE, Wash. - The number of flu cases continue to rise. In Spokane County, more than 300 people have been hospitalized because of it and 14 of them have died. So how do you know you have the flu? KHQ met with Dr. Bob Lutz, Spokane County health officer. He says that the flu is a respiratory illness and if you have it, you’ll know it’s more than a cold. “You have the body aches. Everything hurts. I’ve had people tell me their eyes hurt, their hair hu...

    >>

    SPOKANE, Wash. - The number of flu cases continue to rise. In Spokane County, more than 300 people have been hospitalized because of it and 14 of them have died. So how do you know you have the flu? KHQ met with Dr. Bob Lutz, Spokane County health officer. He says that the flu is a respiratory illness and if you have it, you’ll know it’s more than a cold. “You have the body aches. Everything hurts. I’ve had people tell me their eyes hurt, their hair hu...

    >>
  • WATCH: Oregon fisherman sues after insane boat crash caught on camera

    WATCH: Oregon fisherman sues after insane boat crash caught on camera

    Wednesday, January 17 2018 6:12 PM EST2018-01-17 23:12:55 GMT

    CLATSOP COUNTY, Ore. - A salmon fisherman who abandoned ship by leaping into the Columbia river last summer, right before another boat crashed into his, is suing the other boat driver for $372,000. The Oregonian reports that the Clatsop County sheriff's office accused Marlin Lee Larson of several crimes after the boater told investigators he couldn't see where he was driving because the dash of his boat was blocking his view when he was sitting down.

    >>

    CLATSOP COUNTY, Ore. - A salmon fisherman who abandoned ship by leaping into the Columbia river last summer, right before another boat crashed into his, is suing the other boat driver for $372,000. The Oregonian reports that the Clatsop County sheriff's office accused Marlin Lee Larson of several crimes after the boater told investigators he couldn't see where he was driving because the dash of his boat was blocking his view when he was sitting down.

    >>
  • Amazon announces 20 finalists for its second headquarters

    Amazon announces 20 finalists for its second headquarters

    Thursday, January 18 2018 10:06 AM EST2018-01-18 15:06:57 GMT

    SPOKANE, Wash. - We didn't make the cut. But we knew that was coming, right?  Amazon released a "short" list of cities it's considering for its second headquarters and although we made a good case (IMO), Spokane did not make the cut.  So who did make the cut?  The 20 potential cities include...

    >>

    SPOKANE, Wash. - We didn't make the cut. But we knew that was coming, right?  Amazon released a "short" list of cities it's considering for its second headquarters and although we made a good case (IMO), Spokane did not make the cut.  So who did make the cut?  The 20 potential cities include...

    >>
HD DOPPLER 6i
/
  • Top Stories from KHQHomeMore>>

  • Elderly man, cats escape Florida house fire

    Elderly man, cats escape Florida house fire

    Thursday, January 18 2018 8:27 PM EST2018-01-19 01:27:43 GMT

    KENDALL, FLa. NBC - An elderly man and several of his cats were able to escape from a fire that happened early Thursday morning near Miami, Florida. It took firefighters a little over an hour to put out the blaze that had spread to several town homes in Kendall. Two town homes were destroyed and two more were damaged. Neighbors got the man and some of his pets out of the home before it was too late. The homeowner says three of his 

    >>

    KENDALL, FLa. NBC - An elderly man and several of his cats were able to escape from a fire that happened early Thursday morning near Miami, Florida. It took firefighters a little over an hour to put out the blaze that had spread to several town homes in Kendall. Two town homes were destroyed and two more were damaged. Neighbors got the man and some of his pets out of the home before it was too late. The homeowner says three of his 

    >>
  • House passes bill to keep government open

    House passes bill to keep government open

    Thursday, January 18 2018 7:57 PM EST2018-01-19 00:57:39 GMT

    WASHINGTON (AP) - The Latest on the debate over immigration and the budget (all times local): 7:38 p.m.The House has passed a temporary government-wide funding bill that would avert a government shutdown this weekend. The measure still faces iffy prospects in the Senate, where Democrats are poised to block it in hopes of spurring slow-moving talks on immigration. The measure would keep the government running through Feb. 16. The governme...

    >>

    WASHINGTON (AP) - The Latest on the debate over immigration and the budget (all times local): 7:38 p.m.The House has passed a temporary government-wide funding bill that would avert a government shutdown this weekend. The measure still faces iffy prospects in the Senate, where Democrats are poised to block it in hopes of spurring slow-moving talks on immigration. The measure would keep the government running through Feb. 16. The governme...

    >>
  • Idaho deputy involved in rollover crash while responding to call

    Idaho deputy involved in rollover crash while responding to call

    Thursday, January 18 2018 7:47 PM EST2018-01-19 00:47:51 GMT
    Lincoln County Sheriff's OfficeLincoln County Sheriff's Office
    On Tuesday, a Lincoln County Sheriff's Deputy was involved in a roll-over crash approximately three miles north of the City of Richfield, Idaho. The deputy received very minor injuries and was not transported to a medical facility. The deputy was responding to a call at the school when the crash occurred. The deputy was driving “code-3” which means the lights and sirens were activated and functioning. The deputy was wearing a seat belt and the air bags were deployed a...>>
    On Tuesday, a Lincoln County Sheriff's Deputy was involved in a roll-over crash approximately three miles north of the City of Richfield, Idaho. The deputy received very minor injuries and was not transported to a medical facility. The deputy was responding to a call at the school when the crash occurred. The deputy was driving “code-3” which means the lights and sirens were activated and functioning. The deputy was wearing a seat belt and the air bags were deployed a...>>