Help Me Hayley: Left out in the Cold - Spokane, North Idaho News & Weather KHQ.com

Help Me Hayley: Left out in the Cold

Posted: Updated:
SPOKANE, Wash. -

With winter weather getting downright nasty in the Inland Northwest, this is no time to be without heat. In fact, not having it could even cost are most vulnerable their lives.

One woman hopes her situation with losing heat will help others avoid the same painful scare. That's why she said "Help Me Hayley."

"I'm 78-years-old," said Mary Terrell. "I'm disabled. I'm a widow. I just don't have the strength anymore. I just don't have the strength."

When Mary first reached out to KHQ's Hayley Guenthner for help, she was panicked.

"I can't live like this," she said.

She said she came home from a trip visiting her children to no heat. Her account for her propane requires her to notify crews when her tank dips to roughly 30 percent. That way, their standard seven to 10 day response time for a re-fill is plenty. Mary told Hayley that because she was gone, she didn't realize what a dire situation she would be coming home to.

"I've been warming up by sitting in my car," she said. "Then I go to the mall and sit. I had to come home. I can't stay at the mall all night.

Mary's heat was restored less 12 hours after we spoke to her. Crews said they made changes to her account to prevent anything like this from happening again. She is now on a "keep full" status. That means the company will constantly check to make sure her levels are good. It's a change they advise anyone needed propane to look into making.

So what about those with a furnace? There are also some simple things crews from Holiday Heating and Air said you can do to hopefully avoid an issue.

First, they say know your system. Get familiar with how it should sound and run. That way if there is anything unusual, you notice quickly. Number two, check your filters monthly. Finally, try not to alter the temperature more than five degrees at a time to prevent over excitation.

  • Most Popular StoriesMost Popular StoriesMore>>

  • 20-year-old man killed in crash near Rathdrum

    20-year-old man killed in crash near Rathdrum

    Tuesday, October 16 2018 8:49 PM EDT2018-10-17 00:49:00 GMT

    RATHDRUM, Idaho -  Idaho State Police have identified the man killed in a crash near Rathdrum Tuesday. Troopers responded to Chase Road, west of Rathdrum, around 1:15 p.m. Investigators say 20-year-old Brady Robert McPhail of Osburn, Idaho, was traveling eastbound in a white 2010 Buick Lucerne when he went into the westbound lane of traffic.

    >>

    RATHDRUM, Idaho -  Idaho State Police have identified the man killed in a crash near Rathdrum Tuesday. Troopers responded to Chase Road, west of Rathdrum, around 1:15 p.m. Investigators say 20-year-old Brady Robert McPhail of Osburn, Idaho, was traveling eastbound in a white 2010 Buick Lucerne when he went into the westbound lane of traffic.

    >>
  • Suspect identified in fatal downtown Spokane shooting

    Suspect identified in fatal downtown Spokane shooting

    Thursday, October 18 2018 2:26 AM EDT2018-10-18 06:26:17 GMT

    SPOKANE, Wash. - Update: Spokane Police Department SWAT Team officers took a homicide suspect into custody following an afternoon shooting in downtown Spokane. That suspect was identified as 27-year-old Joel C. Taitch. He was found blocks away from the crime scene and booked for 2nd degree murder. 

    >>

    SPOKANE, Wash. - Update: Spokane Police Department SWAT Team officers took a homicide suspect into custody following an afternoon shooting in downtown Spokane. That suspect was identified as 27-year-old Joel C. Taitch. He was found blocks away from the crime scene and booked for 2nd degree murder. 

    >>
  • Pennsylvania man dies in crash at Trent and Barker in Spokane Valley

    Pennsylvania man dies in crash at Trent and Barker in Spokane Valley

    Wednesday, October 17 2018 3:12 AM EDT2018-10-17 07:12:28 GMT

    SPOKANE VALLEY, Wash. - Washington State Patrol reports one man has died and a woman is in the hospital after a crash at Trent and Barker in Spokane Valley Tuesday night. Investigators say 26-year-old John L. Scott of Lancaster, Pennsylvania,  was headed westbound on SR 290 east of Flora in a 2012 Toyota Tacoma pickup when he crossed the center line into the oncoming lanes of traffic.

    >>

    SPOKANE VALLEY, Wash. - Washington State Patrol reports one man has died and a woman is in the hospital after a crash at Trent and Barker in Spokane Valley Tuesday night. Investigators say 26-year-old John L. Scott of Lancaster, Pennsylvania,  was headed westbound on SR 290 east of Flora in a 2012 Toyota Tacoma pickup when he crossed the center line into the oncoming lanes of traffic.

    >>
HD DOPPLER 6i
/
  • Top Stories from KHQHomeMore>>

  • Suspect identified in fatal downtown Spokane shooting

    Suspect identified in fatal downtown Spokane shooting

    Thursday, October 18 2018 2:26 AM EDT2018-10-18 06:26:17 GMT

    SPOKANE, Wash. - Update: Spokane Police Department SWAT Team officers took a homicide suspect into custody following an afternoon shooting in downtown Spokane. That suspect was identified as 27-year-old Joel C. Taitch. He was found blocks away from the crime scene and booked for 2nd degree murder. 

    >>

    SPOKANE, Wash. - Update: Spokane Police Department SWAT Team officers took a homicide suspect into custody following an afternoon shooting in downtown Spokane. That suspect was identified as 27-year-old Joel C. Taitch. He was found blocks away from the crime scene and booked for 2nd degree murder. 

    >>
  • Mad Minute stories from Wednesday, October 17th

    Mad Minute stories from Wednesday, October 17th

    Thursday, October 18 2018 2:23 AM EDT2018-10-18 06:23:59 GMT

    Here are the extended versions of the KHQ Local News 11 at 11 Mad Minute stories from Wednesday, October 17th.

    >>

    Here are the extended versions of the KHQ Local News 11 at 11 Mad Minute stories from Wednesday, October 17th.

    >>
  • After Canada legalizes, pot industry eyes rest of the world

    After Canada legalizes, pot industry eyes rest of the world

    Thursday, October 18 2018 2:02 AM EDT2018-10-18 06:02:16 GMT

    MONTREAL (AP) - Canada's decision to legalize marijuana could influence other countries as they mull whether to end their own bans on the drug.    Drug law reform advocates say the nation's status as a major economy and a good international partner lends additional weight to its decision. Legal sales began Wednesday as more than 110 legal pot shops opened across Canada.

    >>

    MONTREAL (AP) - Canada's decision to legalize marijuana could influence other countries as they mull whether to end their own bans on the drug.    Drug law reform advocates say the nation's status as a major economy and a good international partner lends additional weight to its decision. Legal sales began Wednesday as more than 110 legal pot shops opened across Canada.

    >>