Questions most often asked about Home Health Care - Spokane, North Idaho News & Weather KHQ.com

Questions most often asked about Home Health Care

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What does home health care include?
Home health care agencies includes nursing care, home health aides, and physical therapy.  These agencies are regulated by state and federal laws.

Questions to consider:

  • Is the agency licensed by the state?
  • What services does it provide?
  • Are services available 24 hours a day?

Questions about Agency Staffing:

  • What types of staff can the agency provide?
  • Are staff members bonded (insured against theft or loss to the home)?
  • What is the procedure if a staff person does not report to work when scheduled?
  • Can a different staff person be requested if I am unhappy with the worker the agency sent?

 

Questions about Costs:

  • What is the cost of services? Is there a sliding fee scale?
  • Is your agency certified to be paid by Medicare and Medicaid?
  • How does the agency bill for costs? How often does the agency bill and does it bill Medicare or the Insurance company directly?

 

Questions about Agency Quality:

  • Does the agency have references or satisfaction reports for itself and staff?
  • Is the agency inspected by an outside organization? When was the last inspection and are the inspection reports available to clients?
  • What kind of system is there for receiving client problems or complaints and resolving them?
  • Is there a written plan of care for each client?  Are clients and family members involved in putting it together or reviewing it?

Source: AARP

 

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