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Avista

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CARES Program

The CARES Program provides representatives to work with customers with special needs. CARES representatives gladly take time with customers with special needs, including elderly and handicapped customers, and with customers who are experiencing difficulties due to health problems, loss of family wage earner, family breakup or other situations. CARES representatives may offer help in the following areas:

  • Special payment arrangements on the customer's Avista Utilities bill . . . Representatives will try to help the customers better understand their energy bill and how it can be paid.
  • Minor budgeting advice on other bills . . . Representatives can help determine if customers qualify for energy assistance grants, and other grants or aid.
  • Low income weatherization programs . . . for qualifying customers, representatives can help them apply for the low income weatherization program.
  • Referrals to other helping agencies . . . In situations where customers have special problems, representatives can help to find assistance within the community.

Help from a CARES representative is available to customers who want to pay their bill but are experiencing difficulty doing so. CARES representatives make every attempt to reach a solution that is beneficial to both the customer and the company. Through this interaction, CARES representatives can better help Avista Utilities to be aware of future customer needs.

Source: Avista Utilities

Energy Assistance Programs

Avista Utility customers with qualifying incomes can receive assistance for weatherization heating system improvements and/or financial assistance through their local community action agency.

To find out if you qualify to participate in this program, please call the agency closest to you during regular business hours at the phone number below.


In Idaho  
Lewiston 800-326-4843 ext. 231
Kootenai County 208-664-8757
Shoshone County 208-783-4901
Bonner County 208-255-2910
Latah County

208-882-3535


When calling the agency with request for assistance, please have the following available before you call:
  • Proof of income - bank statements, copies of Award Letters (DSHS/Social Security) or check stubs
  • Copy of Social Security Cards
  • Copy of Avista Utilities bill

These agencies will do their best to help you as quickly and efficiently as possible, however this process does take time, we appreciate your patience in advance.

Source: Avista Utilities

 

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