Wounded soldier and Family Hotline - Spokane, North Idaho News & Weather KHQ.com

Wounded soldier and Family Hotline

WASHINGTON, D.C. - Army officials launched a hotline to help wounded warriors and their family members to get information or assistance with medical or other issues.

The "Wounded Soldier and Family Hotline," 1-800-984-8523, also will help Army leaders improve services to wounded soldiers and their families, officials said.

"We have designed this call center to be able to collectively hear what the soldiers say about their health care issues, so as issues are raised, we can identify systemic faults or problematic areas and senior leaders can better allocate resources," said Maj. Gen. Sean J. Byrne, commander of U.S. Army Human Resources Command.

"It's all about serving our wounded and injured soldiers and their families," he added. "If we can find a way to improve our system, we will. It's that simple."

In a statement, Army officials acknowledged that many soldiers wounded in the global war on terror and their families are "enduring hardships in navigating through our medical care system."

"The Army is committed to providing outstanding medical care for the men and women who have volunteered to serve this great nation," officials said in the statement.

Care of wounded soldiers has been in the spotlight since a February series of articles in the Washington Post revealed shortcomings in outpatient care at Walter Reed Army Medical Center, here. Since then, the hospital's commander was relieved, Army Secretary Francis J. Harvey resigned, and the service's surgeon general submitted his retirement request over the issue.

"Recent events made it clear the Army needs to revise how it meets the needs of our wounded and injured Soldiers and their families," Army officials said in yesterday's statement. "In certain cases, the soldiers' chain of command could have done a better job in helping to resolve medically related issues."

Officials stressed that the hotline is not intended to circumvent the chain of command, but is "another step in the direction of improvement."

"Wounded and injured soldiers and their families expect and deserve the very best care and leadership from America's Army," officials said. "The Army's intent is to ensure wounded and injured soldiers and their families that they receive the best medical care possible. The Army chain of command will ensure every soldier is assisted in navigating the military health care system.

The Wounded Soldier and Family Hotline can be reached from 7 a.m. to 7 p.m. Monday through Friday at 1-800-984-8523. As additional personnel are trained to receive calls and refer them to the proper organization or agency for resolution, the hotline hours of operation will expand to 24 hours a day, 7 days a week, officials said.

  • Most Popular StoriesMost Popular StoriesMore>>

  • Mothers describe witnessing attempted child luring near Glass Park

    Mothers describe witnessing attempted child luring near Glass Park

    Thursday, June 22 2017 10:58 PM EDT2017-06-23 02:58:25 GMT

    SPOKANE, Wash. - Do you know where your kids are? Thankfully, two women say they were around after a man tried to lure their kids into his car. It happened Wednesday morning in North Spokane near Glass Park off of Hoffman Street. Spokane Police say they are calling this an attempted child luring and they are actively searching for the man. Misty Coleman-Woods says a man in a Subaru pulled up to her home around 10:30 a.m. on 

    >>

    SPOKANE, Wash. - Do you know where your kids are? Thankfully, two women say they were around after a man tried to lure their kids into his car. It happened Wednesday morning in North Spokane near Glass Park off of Hoffman Street. Spokane Police say they are calling this an attempted child luring and they are actively searching for the man. Misty Coleman-Woods says a man in a Subaru pulled up to her home around 10:30 a.m. on 

    >>
  • Spokane Father's Day fight goes viral on social media

    Spokane Father's Day fight goes viral on social media

    Wednesday, June 21 2017 11:02 PM EDT2017-06-22 03:02:56 GMT

    SPOKANE, Wash. - A dad's plan to pick up his daughter for a Father's Day outing turns into accusations of assault and an arrest. Now a Facebook post is going viral because of what the dad didn't do when confronted. 

    >>

    SPOKANE, Wash. - A dad's plan to pick up his daughter for a Father's Day outing turns into accusations of assault and an arrest. Now a Facebook post is going viral because of what the dad didn't do when confronted. 

    >>
  • PHOTOS: $450,000 home in Seattle vs. $450,000 home in Spokane

    PHOTOS: $450,000 home in Seattle vs. $450,000 home in Spokane

    Wednesday, June 21 2017 7:33 PM EDT2017-06-21 23:33:56 GMT

    SPOKANE, Wash. - Location, location, location.  You may have seen a post making its way around social media of a house listing in Seattle for nearly $450,000. That sounds about right for the area, right? Well this house is a bit of a fixer upper. The kind with lots of potential if you invest the time and money.  Currently, however, it is shown on the real estate site Redfin in less than perfect condition. 

    >>

    SPOKANE, Wash. - Location, location, location.  You may have seen a post making its way around social media of a house listing in Seattle for nearly $450,000. That sounds about right for the area, right? Well this house is a bit of a fixer upper. The kind with lots of potential if you invest the time and money.  Currently, however, it is shown on the real estate site Redfin in less than perfect condition. 

    >>
HD DOPPLER 6i
/