Phone companies top Washington consumer complaints - Spokane, North Idaho News & Weather KHQ.com

Phone companies top Washington consumer complaints

OLYMPIA, Wash. - Phone companies were the No. 1 topic of consumer complaints to the state Attorney General's office for the12th straight year.

About 1,700 of the 25,000 written complaints filed in 2008 were about telecommunications.

The office says mediation helped consumers recover nearly $6.9 million. The Consumer Protection Division recovered more than $11 million through litigation. The division also saved car buyers $3.5 million through the Lemon Law program.

In a report Tuesday the office ranked complaints:

1. telecommunications
2. retail sales
3. debt collections
4. auto sales
5. electronic shopping
6. contractors
7. book and magazine publishers
8. cable TV companies
9. health care
10. commercial banking

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