SPOKANE, Wash. – The year 2020 has been filled with cancellations, from concerts, to sporting events and of course, trips. The airline industry has taken a particularly big hit as millions have been scrambling to try to get refunds.

For one Washington family, that process has turned into a several weeks long headache. Their dream family vacation turning into a bit of a nightmare.

"Like lots of people, we had planned a trip back in December of 2019,” Amber Semenza said.

The destination was sure to be a dream come true for Amber’s teenage son.