For 25 years, a commitment to, and passion for, hearty and flavorful food, heartfelt service and public safety has been the core of our mission at Firehouse Subs. Given the state of affairs with COVID-19/Coronavirus, our public safety values resonate more than ever.
Until further notice, we have suspended dining room seating in all Firehouse Subs restaurants in the U.S. and Canada. We have excellent options for to-go meals, including counter service for take out orders, our Rapid Rescue on-line ordering system and call-in orders via phone. Additionally, where available, participating locations are offering third-party delivery services, curbside delivery and drive-thru services. We have implemented changes to some of our operational procedures designed to significantly reduce the physical point of contact for the guest. As always, our teams work diligently every day to provide a clean and safe environment.
Our tradition of commitment to cleanliness, sanitation, and food safety protocols has been unwavering. But today, everyone is experiencing a public safety need that is entirely new. We have a dedicated team to monitor COVID-19/Coronavirus in real-time, led by our industry veteran quality assurance expert. The team remains informed through updates from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and local health officials. As a franchise community with more than 525 small business restaurant owners, we have enhanced our policies to ensure we provide the resources and support our owners need at this time.
As always, we will maintain our commitment to the highest level of restaurant cleanliness and sanitation, whether you are dining in our restaurant or enjoying our Rapid Rescue to Go. In an abundance of caution, we have instituted additional cleaning protocols and have implemented changes that may impact your experience as our guest. For example, we are removing the self-serve hot sauce bar from the counter area and will, upon request, offer our signature Captain Sorensen’s Hot Sauce in pre-portioned cups.
We wish you and your families good health and safety today and every day.
We appreciate you,
CEO, Firehouse Subs